Homeowner Experience & Collections Specialist

Carrington Mortgage Services, LLC; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Carrington Mortgage Services is seeking a Client Engagement Specialist in Phoenix to handle inbound and outbound homeowner communications with professionalism and efficiency. The role requires familiarity with mortgage servicing, documentation of all homeowner interactions, and collaboration across teams to ensure homeowner satisfaction and timely resolution of delinquencies.

Ideal candidates will have 1–2 years of call center experience and a high school diploma or GED, with ability to work

Qualifications

• 1-2 years of call center experience.
• High school diploma or GED equivalent required.
• Ability to collaborate with other business areas and team members.
• Previous mortgage servicing experience.

Responsibilities

• Research and resolve homeowner issues using our internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
• Other duties as assigned

Skills

Call center experience

Team collaboration

Education

High School Diploma or GED

Job description

Carrington Mortgage Services is seeking a Client Engagement Specialist in Phoenix to handle inbound and outbound homeowner communications with professionalism and efficiency. The role requires familiarity with mortgage servicing, documentation of all homeowner interactions, and collaboration across teams to ensure homeowner satisfaction and timely resolution of delinquencies.

Ideal candidates will have 1–2 years of call center experience and a high school diploma or GED, with ability to work