Homemoves and Retentions Advisor

Utility Warehouse; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

£26,850 base salary plus commission

Annual performance based bonus

33 days holiday inclusive of Bank Hols

Induction and equipment provided

Discount on services

Matched pension scheme and life cover

Employee Assistance Programme

Virtual GP service and health plan

Family-friendly policies

Team events and Belonging groups

Ongoing learning and training

Job summary

Utility Warehouse in England, United Kingdom, is seeking an Advisor to handle inbound calls from existing customers, landlords, and new occupiers. You’ll need strong sales and service skills, with active listening and a persuasive approach to offer appropriate services.

You’ll work to meet KPIs, hit sales targets, and participate in training and team huddles. The role provides a base salary plus commission, generous holiday and pension benefits, and a focus on career development.

Qualifications

• Excellent communication and persuasion skills required.
• Ability to understand customer needs and offer appropriate products.
• Proven ability to meet or exceed targets and build relationships.

Responsibilities

• Meet call handling KPIs such as minimum 5 calls per hour and 90% adherence.
• Hitting sales targets such as New Occupier Move In or Retention conversion.
• Go through outstanding tasks and callbacks and attend training sessions.
• Participate in team huddles and ongoing learning activities.

Skills

Sales skills

Service skills

Active listening

Persuasive

Target driven

Relationship building

Job description

Location: England, United Kingdom

We put people first. It’s all about you.

You’ll need to be a people person, with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.

• You’ll need resilient and to be persuasive
• A 'can do’ attitude and motivated to improve yourself
• Able to meet targets
• Excellent relationship building skills

We work together. Your team and the people you will work with…

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Existing UW Customers looking to cancel services or close their account

We deliver progress. What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as New Occupier Move In or Retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

So why pick UW?

We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:

• £26,850 plus commission
• Annual performance based bonus
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning, development and training to ensure you thrive in your role

We welcome applications from diverse and varied backgrounds

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.