Homeless Youth Residential Case Manager

NPHY; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid personal leave

HAPI reimbursement

Full medical, dental, vision insurance

403(b) employer match

Job summary

Nevada Partnership for Homeless Youth (NPHY) is seeking a Homeless Youth Residential Case Manager to provide case management to ILP participants in a full-time exempt role. Under the Housing Programs Manager, you will stabilize youth upon entry, connect to education and employment resources, advocate for services, and guide graduates into aftercare.

You will collaborate with Direct Care staff and agency partners, maintain HMIS records, and assist youth with housing transitions while ensuring

Qualifications

• Bachelor’s Degree in Social Work is required or preferred.
• LSW license in NV strongly preferred.
• Must be 21+ years old with valid driver's license.

Responsibilities

• Manage caseload of youth in Independent Living Program (ILP).
• Support youth in identifying short- and long-term needs and steps to self-sufficiency.
• Assist with health appointments and referrals to mainstream services.

Skills

Case management

Youth services

Driving

Professional communication

Education

Bachelor’s Degree in Social Work

Licensed Social Worker (LSW) preferred

Tools

HMIS

Job description

Description

POSITION TITLE: Homeless Youth Residential Case Manager

POSITION TYPE: Full Time; Exempt

REPORTS TO: Housing Programs Manager

COMPENSATION: Commensurate with experience/education

Agency Description

Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens' lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.

Strengthening and complementing our high-quality direct services, NPHY is dedicated to advocating for this population and serves as a leader in systems-level efforts to eliminate homelessness among all Nevada’s youth.

Agency Culture

NPHY offers a positive, mission-driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY doesn’t just accept diversity, we celebrate it, support it, and thrive on it for the benefit of our employees, clients, programs, and community. NPHY is proud to be an Equal Opportunity workplace and is dedicated to maintaining a welcoming, respectful, and supportive workplace where every employee, volunteer, and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better. Learn more about NPHY at nphy.org.

Position Description

Under the supervision of Housing Programs Manager, the Homeless Youth Residential Case Manager is responsible for providing case management services to an assigned caseload of clients enrolled in the Independent Living Program (ILP). Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, connecting clients to education and employment resources, advocating for clients, linking clients to mainstream services, and assisting the client with successfully graduating the program and achieving self-sufficiency. As part of the case management team, the Homeless Youth Residential Case Manager is responsible for the day-to-day independent living stability of assigned youth in the independent living program.

Essential Responsibilities

• Manage assigned caseload of youth enrolled in the Independent Living Program (ILP).
• Enforce all agency guidelines and expectations for youth in ILP (such as the Housing Unit Agreement, Visitor Agreement, Property Management Agreement, Monthly Case Plans, etc.).
• Assist the client with identifying both their short-term and long-term needs, goals, and steps needed to be taken in order to achieve self-sufficiency.
• Work collaboratively with clients to achieve their goals and document these in their Monthly Transitional Case Plans and Case Notes.
• Assist clients with appointments and referrals for health examinations (eye, dental, therapy, wellness, etc.).
• Assist the client in accessing mainstream social services such as Medicaid, enrollment in the Supplemental Nutrition Assistance Program (SNAP), and/or SSI benefits.
• Conduct and assist with random and scheduled property inspections as assigned and communicate any repairs or property concerns to the Facilities Staff and Programs Manager.
• Collaborate with Direct Care Staff (evening and weekend staff) on client case plan, client progress, client needs, and provide necessary client updates while working together to encourage and motivate clients to follow and meet their goals.
• Upon program graduation, assist the client with enrollment into the NPHY Aftercare Program and assist clients with navigating Aftercare services.
• Utilize the Positive Youth Development (PYD) model when working with clients.
• Educational/Employment Coordination: Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, enrollment in workforce programs, etc.)
• Becoming the clients’ liaison when working to connect clients to agency partners, external employers, volunteers, etc.
• With collaboration with the Youth Programming Coordinator, facilitate group meetings, training, workshops, and classes to clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness.
• Prepare and distribute program reports to various individuals and entities, within specified deadlines.
• Maintain client records, in the Homeless Management and Information System (HMIS) and client case files, including but not limited to records of expenditures, activities, contacts, and other client information.
• Transport clients, as needed (example: medical appointments).
• Assist clients in securing and transitioning into their housing.
• Serve as a back-up to the Safe Place program (mobile crisis intervention): Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.
• Able to respond to crisis intervention calls during the workday and after hours as needed on a rotating basis.
• Back-up for TH-RRH Case Managers, Drop-In Center Case Managers, and Emergency Shelter Case Manager: As part of a Case Management team, be able to assist and cross-train with other client programs.
• Provide backup and related supportive services to other agency staff, as needed.
• Work within budgetary guidelines.
• Other duties as required or assigned by the Housing Programs Manager, Director of Programs, and/or the Chief Executive Officer.

Requirements

• A minimum of a Bachelor’s Degree in Social Work from an accredited college is required.
• Licensed Social Worker (LSW) in the State of Nevada is strongly preferred.
• Must be 21 years of age or older.
• Must have a valid driver’s license and clear driving history record.
• Must be able to clear state and federal background check processes and alcohol/drug testing.

Qualifications

• Knowledge/experience with youth case management (preferably experience working with the homeless youth population and/or youth in a residential or transitional setting).
• Knowledge /experience working with youth utilizing Positive Youth Development, Motivational Interviewing, and other interventions.
• Knowledge of community resources such as transient youth care providers and employment/educational resources.
• Knowledge of issues and problems associated with being a minor in crisis or other unstable situations.
• Knowledge of the current child welfare system and barriers for services.
• Knowledge of issues and best practices for homeless and runaway youth, ages twelve to twenty.
• Ability to communicate professionally and effectively both orally and written.
• Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.
• Ability to work weekends and evenings, should expect to be available “on call” any given day of the week, including after normal business hours.
• Ability to travel in-state and out-of-state.
• Knowledge of confidentiality laws and ability to adhere to them.
• Able to maintain a high level of professional and ethical standards.
• Knowledge of Office Suite programs (Word, Excel), internet, and web-based email, as well as software and technology typically found in the workplace.

Benefits

• NPHY offers a competitive benefits program including three weeks Paid Personal Leave (PPL) in your first year of employment and fourteen paid holidays per year.
• NPHY offers a unique benefit to all full‑time employees in the form of a Health And Personal Investment (HAPI) reimbursement of $50 per month.
• NPHY also offers fully paid employee medical, dental, vision, and life insurance plans. Other employee‑paid voluntary insurance plans are available including short‑term and long‑term disability.
• Employees can also participate in a 403(b) Thrift retirement plan with up to 3.5% employer match.