Homeless Youth Residential Case Manager

Nevada Partnership for Homeless Youth; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Nevada Partnership for Homeless Youth is seeking a Homeless Youth Residential Case Manager to provide comprehensive case management for youth enrolled in the Independent Living Program (ILP). This role supports stabilization, connects clients to education and employment resources, and guides them toward self-sufficiency under the supervision of the Housing Programs Manager.

Responsibilities include coordinating services, documenting progress, and assisting with housing transitions.

Qualifications

• Bachelor's degree in Social Work required.
• Licensed Social Worker (Nevada) preferred.
• Must be 21+ years old and able to pass background checks.
• Valid driver's license and clean driving history.
• Experience in youth case management or homeless youth services preferred.

Responsibilities

• Manage an assigned caseload of ILP youth and coordinate services.
• Enforce agency guidelines and program agreements.
• Identify client needs and connect to education, employment, and mainstream services.
• Document progress in monthly case plans and HMIS records.
• Transport clients to appointments and housing transitions.
• Collaborate with staff to support client goals and program graduation.
• Provide crisis support and back-up coverage as needed.

Skills

Case management

Driving

Background checks

Education

Bachelor's degree in Social Work

Job description

Position Title:

Homeless Youth Residential Case Manager

Position Type:

Full Time; Exempt

Reports To:

Housing Programs Manager

Compensation:

Commensurate with experience/education

Agency Description

Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY's programs stabilize homeless teens' lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency.

Strengthening and complementing our high-quality direct services, NPHY is dedicated to advocating for this population and serves as a leader in systems-level efforts to eliminate homelessness among all Nevada's youth.

Agency Culture

NPHY offers a positive, mission-driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY doesn't just accept diversity, we celebrate it, support it, and thrive on it for the benefit of our employees, clients, programs, and community. NPHY is proud to be an Equal Opportunity workplace and is dedicated to maintaining a welcoming, respectful, and supportive workplace where every employee, volunteer, and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better. Learn more about NPHY at nphy.org.

Position Description

Under the supervision of Housing Programs Manager, the Homeless Youth Residential Case Manager is responsible for providing case management services to an assigned caseload of clients enrolled in the Independent Living Program (ILP). Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, connecting clients to education and employment resources, advocating for clients, linking clients to mainstream services, and assisting the client with successfully graduating the program and achieving self-sufficiency. As part of the case management team, the Homeless Youth Residential Case Manager is responsible for the day-to-day independent living stability of assigned youth in the independent living program.

Essential Responsibilities

• Manage assigned caseload of youth enrolled in the Independent Living Program (ILP).
• Enforce all agency guidelines and expectations for youth in ILP (such as the Housing Unit Agreement, Visitor Agreement, Property Management Agreement, Monthly Case Plans, etc.).
• Assist the client with identifying both their short-term and long-term needs, goals, and steps needed to be taken in order to achieve self-sufficiency.
• Work collaboratively with clients to achieve their goals and document these in their Monthly Transitional Case Plans and Case Notes.
• Assist clients with appointments and referrals for health examinations (eye, dental, therapy, wellness, etc.).
• Assist the client in accessing mainstream social services such as Medicaid, enrollment in the Supplemental Nutrition Assistance Program (SNAP), and/or SSI benefits.
• Conduct and assist with random and scheduled property inspections as assigned and communicate any repairs or property concerns to the Facilities Staff and Programs Manager.
• Collaborate with Direct Care Staff (evening and weekend staff) on client case plan, client progress, client needs, and provide necessary client updates while working together to encourage and motivate clients to follow and meet their goals.
• Upon program graduation, assist the client with enrollment into the NPHY Aftercare Program and assist clients with navigating Aftercare services.
• Utilize the Positive Youth Development (PYD) model when working with clients.
• Educational/Employment Coordination: Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, enrollment in workforce programs, etc.)
• Becoming the clients' liaison when working to connect clients to agency partners, external employers, volunteers, etc.
• With collaboration with the Youth Programming Coordinator, facilitate group meetings, training, workshops, and classes to clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness.
• Prepare and distribute program reports to various individuals and entities, within specified deadlines.
• Maintain client records, in the Homeless Management and Information System (HMIS) and client case files, including but not limited to records of expenditures, activities, contacts, and other client information.
• Transport clients, as needed (example: medical appointments).
• Assist clients in securing and transitioning into their housing.
• Serve as a back-up to the Safe Place program (mobile crisis intervention): Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.
• Able to respond to crisis intervention calls during the workday and after hours as needed on a rotating basis.
• Back-up for TH-RRH Case Managers, Drop-In Center Case Managers, and Emergency Shelter Case Manager: As part of a Case Management team, be able to assist and cross-train with other client programs.
• Provide backup and related supportive services to other agency staff, as needed.
• Work within budgetary guidelines.
• Other duties as required or assigned by the Housing Programs Manager, Director of Programs, and/or the Chief Executive Officer.

Requirements

• A minimum of a Bachelor's Degree in Social Work from an accredited college is required.
• Licensed Social Worker (LSW) in the State of Nevada is strongly preferred.
• Must be 21 years of age or older.
• Must have a valid driver's license and clear driving history record.
• Must be able to clear state and federal background check processes and alcohol/drug testing.

Qualifications

• Knowledge/experience with youth case management (preferably experience working with the homeless youth population and/or youth in a residential or transitional setting).