Homeless Support Program Manager

Primary Health Care Inc; Des Moines (IA); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Illn.

Job summary

Primary Health Care Inc. in Des Moines, IA seeks a Homeless Support Services Program Manager to lead grant-funded programs delivering case management and housing services for individuals experiencing homelessness.

The role oversees daily operations, supervises 10–15 staff, ensures compliance and quality assurance, develops budgets, collaborates with community partners, and supports clients through the continuum of care.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• At least 2 years of experience with local housing or community resources.
• Driver’s license required.
• Chauffeur’s license in Iowa.
• Mandatory Reporter Training for Child/Dependent Adult Abuse.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of the Homeless Support Services Department.
• Lead and develop program staff, hire and onboard, coach, evaluate performance.
• Monitor grant revenues/expenditures; manage program budget and spend approvals.
• Develop and maintain relationships with community partners and agencies.
• Participate in grant writing and reporting; ensure program compliance and quality assurance.
• Support clients through the Continuum of Care and assist with accessing services.

Skills

Leadership & management

Communication

Interpersonal skills

Time management

Problem solving

Detail orientation

Independent work

Team collaboration

Education

Bachelor’s degree in health care, human services, social work, psychology, counseling, mental health

Tools

Homeless Management Information System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Homeless Support Program Manager

Full Time Des Moines, IA, US

$47,120.00 To $70,680.00 Annually

As the Homeless Support Services Program Manager, you will lead and coordinate grant-funded programs that provide case management and housing services for individuals experiencing homelessness. This role oversees daily operations, leads assigned staff (10 - 15), and ensures high-quality services through interdisciplinary collaboration, compliance monitoring, reporting, and quality assurance.

This position typically works at PHC University Campus in Des Moines but travels to other off-site locations as needed. This position is typically scheduled to work Monday - Friday 8 AM - 5 PM. Our team members are occasionally needed to work an evening or weekend event. Mileage reimbursement is available for required travel.

What You Will Do

• Collaborates with leadership colleagues to oversee the day-to-day operations of the Homeless Support Services Department (HSS).
• Leads and develops program staff by establishing clear expectations, providing training and resources, overseeing hiring and onboarding, managing performance evaluations and competency assessments, maintaining position descriptions, and providing ongoing coaching, guidance, and accountability.
• Monitors grant revenues and expenditures, develops and manages the program budget, and makes fiscally responsible decisions. Attends monthly budget meetings, reviews billing statements, and approves daily expenditures to ensure compliance with established budgetary limits.
• Develops and maintains relationships with community partners, other PHC departments, and funding and oversight agencies through proactive communication and active participation in applicable groups and meetings. Conducts public relations and client liaison activities, including conflict resolution and complaint disposition. Educates internal staff and external agencies about PHC and HSS services.
• Participates in writing grant applications and reports for the department.
• Ensures compliance with grant, regulatory, and PHC requirements by conducting quality assurance reviews of case files, documentation, and data; verifying the accuracy and appropriateness of case notes; and ensuring adherence to applicable policies and procedures.
• Develops and facilitates performance improvement initiatives to ensure effective and efficient workflows.
• Supports and empowers clients throughout the Continuum of Care including accessing other PHC or homeless support services and addressing barriers to care.

Qualifications You Need

Required

• Driver’s license.
• Bachelor’s degree in health care, human services, social work, psychology, counseling, mental health, or a related field. Equivalent experience may be considered in lieu of the required education if allowed by the funding agency.
• A minimum of two years of experience working with local housing or community resources.
• Must be obtained within 90 days of employment:
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.
• State of Iowa Chauffeur’s license.
• Leadership and management skills with ability to effectively coach, guide, and engage for professional development and goal achievement.
• Basic computer proficiency, including use of email, word processing, and spreadsheet applications.
• Excellent interpersonal, teamwork, and collaboration skills.
• Effective written and verbal communication and listening skills.
• Excellent customer service skills with a commitment to service excellence.
• Demonstrates initiative with ability to work independently with minimal supervision.
• Strong organization, prioritization, and time management skills.
• Detail orientation with a high degree of accuracy.
• Effective problem-solving, analytical, and critical thinking skills.
• Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations.

Preferred

• Fluency in spoken English and Spanish or a language commonly spoken by the department’s clients, with the ability to communicate clearly and accurately in both languages.
• Experience in a community health center or working with grant-funded programs.
• Proficiency using Homeless Management Information System.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $47,120 - 58,900 annually. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum of $70,680. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• 401k with company match
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.