Homeless Response Coordinator

City of Minneapolis; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Minneapolis seeks a Homeless Response Coordinator to lead the city’s response to unsheltered homelessness in the field and through cross‑department collaboration. You will coordinate outreach, referrals, data, and stakeholder engagement with partners such as Health, MPD, and shelter providers.

Reporting to the Human Resources Department, this role requires strong communication and trauma-informed service skills, with experience in coordinating teams across multiple agencies and

Qualifications

• Bachelor’s degree in a related field such as social work, human services, mental health services, affordable housing or public policy.
• Two years of experience working with people experiencing homelessness and coordinating with internal/external stakeholders.
• Valid Driver's License required.
• Equivalency of education and experience may be considered.

Responsibilities

• Perform street outreach work, including interacting with persons experiencing unsheltered homelessness, making referrals to housing and shelter.
• Coordinate the response to unsheltered homelessness among city departments and partners to deliver outreach, health services and sanitation.
• Coordinate work of street outreach teams contracted by the City and County; ensure coverage of geographic areas and housing goals.
• Work with regional partners to inform outreach coordination and activities.
• Prepare and present data on unsheltered homelessness and outreach outcomes.
• Represent the City in meetings with elected officials, partner staff, community members, and people with lived experience of homelessness.

Skills

Strong verbal and written comms

Coordinate cross-department

Stakeholder engagement

Trauma-informed service

Adaptable to changing environments

Conflict de-escalation

Outdoor/indoor field work

Education

Bachelor’s Degree in social work/related field

Job description

The Homeless Response Coordinator will coordinate the City’s response to unsheltered homelessness, in partnership with other City departments. This position will support the City’s efforts to prevent, prepare for, and respond to persons who are experiencing unsheltered homelessness through the planning, coordination, and execution of various strategies. The position will be in the field administering direct response to homeless encampments and other persons experiencing unsheltered homelessness.

The City of Minneapolis does not sponsor applicants for work visas.

• Perform street outreach work, including interacting with persons experiencing unsheltered homelessness, making referrals to housing and shelter.
• Coordinate the response to unsheltered homelessness among city departments, including Health, MPD and others that have a role in the City’s homeless response system to identify and coordinate services that the City can directly provide to persons experiencing unsheltered homelessness, including outreach, health services and sanitation services.
• Coordinate work of all street outreach teams that are contracted by City of Minneapolis and Hennepin County; ensuring outreach teams are covering different geographic areas, and meeting housing goals.
• Work with Hennepin County, Minneapolis Park and Recreation Board, homeless shelter providers, and other regional partners on unsheltered homeless response, to inform outreach coordination and outreach activities.
• Prepare and present information related to data on unsheltered homelessness and street outreach outcomes.
• Represent the City in meetings about unsheltered homelessness with key stakeholders, including elected officials, staff from partner organizations, community members, and people with lived experience of homelessness.

Working Conditions

Combination of office and field work with some exposure to volatile and potentially dangerous situations in the field.

Minimum Education

Bachelor’s Degree in a related field such as social work, human services, mental health services, affordable housing or public policy.

Minimum Experience

Two years of experience working with people experiencing homelessness, and working with a variety of stakeholders, including those internal and external to an organization.

Licenses/Certifications

Valid Driver's License required.

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (MPEA). For more information on the terms and conditions of this agreement please visit: https://www.minneapolismn.gov/government/departments/hr/labor-agreements/professional-employees/ . You can also refer to the MPEA site directly at, https://mpea.net/.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

1. Strong verbal and written communication skills
2. Ability to coordinate work of multiple city departments and external partners
3. Ability to work in a dynamic and changing environment
4. Culturally agile – the ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, religion, and disability status.
5. Ability to navigate complicated interpersonal dynamics and complex situations
6. Conflict management and de-escalation skills
7. Experience or training in trauma-informed service
8. Ability to work both indoors and outdoors in a variety of settings