Homeless Housing Assistance Program Case Manager

Community Housing Innovations; Village of Patchogue (NY); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision plans

Flexible spending account

Life insurance

Employee Assistance Program

Job summary

Community Housing Innovations is seeking a Case Manager to provide case management services within a permanent affordable housing program in Long Island. The role includes assisting tenants in developing independent living skills, managing rent payments, and conducting needs assessments. Candidates should have a degree in Social Work or Counseling and at least 3 years of experience in supportive housing or related fields. Health insurance, paid time off, and career development opportunities are offered.

Qualifications

• 3+ years of experience in supportive housing or a similar field can override education requirement.
• Two years of experience in social work or human services.
• Ability to make unit visits, including walking distances and climbing stairs.

Responsibilities

• Provide case management services to tenants regarding independent living.
• Conduct tenant intake and needs assessments.
• Ensure tenants pay rent timely and assist with payment agreements.
• Coordinate with Property Management for essential services.

Skills

Communication

MS Word

Excel

Outlook

Budget management

Education

Associates degree in Social Work or Counseling

Tools

CARES

AWARDS

Job description

What Will I Be Doing?

The Case Manager provides supportive case management services to tenants of a permanent affordable supportive housing program under HHAP program in Long Island. The Case Manager works with tenants to build and enhance independent living skills, including timely rent payments and healthy housekeeping, to promote housing stability. The Case Manager enters notes and meets with tenants twice a month.

Tenant Services

• Screen DHS referrals for eligibility and certification for program enrollment.
• Conduct tenant intake and needs assessment to determine independent living strengths and weaknesses; develop independent living plans (ILPs) to ensure housing stability.
• Provide case management to tenants in accordance with ILPs, tracking progress and milestone achievements.
• Coordinate workshops or provide training that promotes independent living and housing stability such as budget management, health and nutrition, housekeeping, vocational or employment skills development, and job opportunities.
• Engage tenants in supportive and service programs such as Workforce Development and Financial Literacy; refer tenants to community-based services to meet ILP goals.
• Advocate on behalf of tenants for entitlements and benefits, employment opportunities, and community-based services.
• Link tenants to employment support services such as resume building, interviewing skills development, and job skills development.
• Ensure proper and timely follow-up for incident reporting to DHS and CHI.
• Submit program reports correctly and on schedule to CHI, DHS, and oversight agencies.
• Comply with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules and regulations; complete corrective action plans as directed by Program Director.
• Attend training and obtain certifications per OTDA and DHS rules, including one-time and recurring training and certifications.

Tenancy & Apartment Management

• Ensure tenants pay rent timely; develop rent‑based budget schedules.
• Assist tenants with rent payment and rent arrears payment agreements and ensure compliance with rent payment stipulations.
• Counsel tenants to ensure healthy housekeeping and good neighbor behaviors.
• Coordinate with Property Management to ensure essential services including heat, hot water, electric and plumbing are operational; ensure apartment repairs and maintenance are performed timely.

Anything Else?

Salary: $24.04 per hour (approximately $50,000 annually) to $25.49 per hour (approximately $53,000 annually)

What Do I Need?

Education: Associates degree in Social Work or Counseling preferred; 3+ years of experience working in supportive housing or a similar field can override the education requirement.

• Experience: Two (2) years of experience in social work or human services, counseling, or case management.
• Communication: Professional verbal and written communication skills.
• Computer skills: Professional competency in MS Word, Excel, Outlook and the internet. Experience with CARES and AWARDS prioritized.
• Math skills: Ability to develop and manage program budgets.
• Physical performance: Ability to make unit visits (walk distances, climb stairs, etc.).
• Reasoning ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other skills and experience:
  • Experience working with homeless and/or formerly homeless individuals and families.
  • Experience in needs assessment, crisis intervention, and de‑escalation; behavioral management and motivational interviewing a plus.
  • Ability to manage a demanding caseload with competing priorities.
  • Ability to work independently and as part of a team; ability to build and lead a team.
  • Must be highly organized and attentive to details, be willing to assume responsibility, work well under pressure, meet deadlines, multi‑task, and be flexible.

Why CHI?

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and all other terms and conditions of employment as well as general treatment during employment.