Senior Case Manager

Community Housing Innovations, Inc.; Commack (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Paid time off

2 personal days awarded annually

Health insurance

Dental and vision plans

Flexible spending account

AFLAC supplemental insurance

Voluntary plans

Dependent Care Spending Account

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career dev plans

Job summary

Community Housing Innovations, Inc. (CHI) in Commack, NY is seeking a Senior Case Manager to supervise Case Managers and oversee social work services in an emergency housing setting.

You will ensure quality housing services, compliance with funding guidelines, and staff performance through ongoing supervision and training. Under the direction of the Program Manager, you will lead an interdisciplinary team, coordinate reporting, and support staff growth while on-call as needed.

Qualifications

• BSW required; MSW preferred.
• 2-5 years’ management experience preferred.
• Valid driver’s license.
• Excellent verbal and written communication; English required; bi-lingual Spanish a plus.
• Computer skills: MS Windows, MS Office, internet; Foothold Awards System a plus.
• Basic math skills.
• Physical ability to tour properties, walk distances, climb stairs.
• Ability to prioritize and make decisions/judgment calls.
• Ability to work independently or as part of a team; highly organized; meet deadlines; multitask; flexible; attention to detail; even-tempered; negotiation skills.

Responsibilities

• Provide crisis intervention as appropriate.
• Support direct case management duties as needed.
• Provide regular supervision for Case Managers.
• Conduct 1 to 1 meetings with team; update performance goals, notes, and feedback in Paycom weekly/bi-weekly.
• Ensure program is compliant with guidelines (CHI, OTDA, Suffolk County DSS).
• Promote sound social work practices through supervision including case consultations and file reviews.
• Ensure timely submission of internal and external reports (housing logs, client contact sheets, etc.).
• Inform Program Manager of deficiencies requiring training.
• Act as liaison with agencies referring eligible clients.
• Adhere to proper use of company resources.
• Act as role model to Case Management staff; provide staff with ongoing training and growth opportunities.
• Participate in hiring, initial and annual evaluations, and disciplinary measures.
• Oversee coverage and payroll procedures; provide on-call coverage.

Skills

Communication

Bi-lingual Spanish

Teamwork

Time management

Attention to detail

Negotiation

Organization

Independent worker

Education

BSW

MSW (preferred)

Tools

Foothold Awards System

MS Windows

MS Office

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT WILL I BE DOING?

CHI is looking for a full-time Senior Case Manager for our Commack location. You will be responsible for all supervisory aspects of social work services within emergency housing setting. Under the direction of the Program Manager, the Senior Case Manager will work as part of an interdisciplinary team. The Senior Case Manager will supervise the overall running of the Case Managers for their site. The Senior Case Manager will ensure quality housing services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate. This is accomplished by performing the following functions:

• Provide crisis intervention as appropriate.
• Support direct case management duties as needed.
• Provide regular supervision for Case Managers.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure that the program is providing quality services and is compliant with program requirements.
• Promote sound social work practices through supervision including case consultations, case file reviews, and employee performance appraisals.
• Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI (housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.).
• Inform Program Manager of deficiencies that require additional staff training.
• Act as a liaison with agencies responsible for referring eligible clients.
• Adhere to proper use of company resources (cell phones, office supplies, internet, etc.).
• Act as a role model to Case Management staff in accordance with agency policies and procedures.
• Provide staff with ongoing training and growth opportunities.
• Participate in the hiring process, initial and annual employee evaluations, and disciplinary measures.
• Responsible to oversee appropriate coverage and payroll procedures within department. Provide on-call coverage as needed.

ANYTHING ELSE?

• Salary: $66,300 annually. Exempt.
• Open shifts: [Monday - Friday, 8:00 a.m. - 4:00 p.m.] on-call responsibilities

WHAT DO I NEED?

• Education: BSW required, MSW from an accredited university or related field of study preferred
• Experience: 2-5 years’ experience providing management services preferred.
• Certificates or Licenses: Valid driver’s license.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage. Knowledge of Foothold Awards System a plus.
• Math Skills: Basic math skills required.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills.

WHY CHI?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.