Homeless Encampment Response Supervisor

Louisville Metro Government; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Louisville Metro Government is seeking a Homeless Encampment Response Supervisor to ensure community safety and oversee encampment cleanup operations, coordinating with City departments and nonprofit agencies to apply policy and ensure compliance with laws.

The role requires field leadership, risk assessment, training, and collaboration with the Jefferson County Attorney’s Office to address procedural issues, while maintaining safety for staff and unsheltered individuals.

Qualifications

• Bachelor’s degree in relevant fields.
• Three years of experience with government agencies, non-profit service providers, and community organizations, including management.
• Equivalency allowed; three years of management experience required.

Responsibilities

• Assesses reported homeless encampments for safety risks and ensures compliance with cleanup rules and laws.
• Coordinates and manages contractors and employees from other City departments in encampment cleanup efforts.
• Works with City departments to support policy development and determine operational impacts.
• Ensures safety for unsheltered persons and staff at encampment sites.
• Arranges training for the Homeless Services Division as needed.
• Represents the Division to Directors, elected officials, media, and the public.
• Prepares analyses of Navigation Team operations and identifies resources for improvement.

Education

Bachelor’s Degree in Social Work, Public Administration, Social Sciences, Law, or a related field.

Job description

Summary Objective

This position is responsible for ensuring community safety of homeless encampments by performing risk assessments and coordinating relocations, outreach, and response. The Homeless Encampment Response Supervisor must work closely with other City departments and nonprofit agencies to implement homeless encampment policy direction, support policy development, and ensure the relocation process is compliant with all state, local, and federal rules, laws, and regulations. Encampment cleanup efforts attract a great deal of public scrutiny, and the Homeless Encampment Response Supervisor must be able to anticipate and manage this close attention while assessing and directing the cleanup responses of unique sites. The Homeless Encampment Response Supervisor must be able to integrate a diverse group of employees, contractors, and employees from other departments to manage encampment cleanup and provide social services to support homeless individuals.

ESSENTIAL FUNCTIONS

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Assesses reported homeless encampments for safety risks to community and unsheltered persons, and ensures compliance with encampment cleanup rules and laws. Oversees prioritization and documentation of encampment cleanup sites.

• Coordinates and manages contractors and employees from other City departments in encampment cleanup efforts. Act in a variety of Homeless Services Division roles in the office and the field as required from time to time.

• Works closely with City departments in responding to encampment cleanups. Support policymaking at a citywide level by providing recommendations and identifying operational impacts of these recommendations.

• Ensures safety for unsheltered persons, Homeless Services Division personnel, and all others working at or affected by an encampment site.

• Arranges for training for the Homeless Services Division as appropriate to build team skills.

• Partners with the Jefferson County Attorney's Office as necessary to pursue and resolve procedural issues with encampment cleanup and to uphold civil rights and act in accordance with Metro’s governmental authority.

• Represents the Homeless Services Division activities to department Directors, elected officials, media, and members of the public.

• Prepares analyses of Navigation Team operations, innovate different strategies to make team operations more effective, and identify budget and other resources needed for improvement.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

• Understands, adheres to, and complies with all local and state ethics requirements.

• Often works alone in homeless encampments.

• Explains laws, ordinances, and Homeless Services Division policies and procedures to the public.

• Prepares daily, weekly, and monthly risk reports and maintains records of pending re-inspections.

• Interviews individuals at the encampments.

• Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Social Work, Public Administration, Social Sciences, Law, or a related field.

• Three (3) years of experience working with government agencies, non-profit service providers, and community organizations, including three years of management experience.

• EQUIVALENCY An equivalent combination of education and experience may be substituted; however, three years of management experience is required.

OTHER MINIMUM REQUIREMENTS

• Must possess and maintain a valid state driver’s license with an acceptable driving history.

• Must wear safety equipment as needed.

• Must be on 24-hour call.

• Must work a varied schedule.

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Position spends at least 50% of time in the field in various weather conditions. Field work includes walking, climbing, and continuous standing. Must be able to lift 50 lbs. regularly.

• Occasional exposure to significant levels of temperature, air pollution, noise pollution, chemical gasses and substances

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.