Social Service Program Supervisor I

Louisville Metro Government; Kentucky; On-site; USD 52,000 - 72,000; Full time

Job summary

The Louisville Metro Government is seeking a Supervisory Social Services professional to oversee programs, guide staff, and build community partnerships that improve access to services. This role requires coordinating multiple projects, evaluating outcomes, and communicating with diverse stakeholders to address community needs.

Responsibilities include designing strategies, managing resources, and reporting on program impact while ensuring compliance with organizational standards.

Qualifications

• Bachelor’s Degree in Counseling, Criminal Justice, Human or Social Services or related discipline.
• Three (3) years of social work; social, youth or community service; quality assurance, or program development and evaluation experience.
• Equivalent combination of education, training, and experience may be substituted.

Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Refers citizens to governmental, community, and social service agencies for assistance.
• Designs and implements social service programs, strategies, services and policies to protect, promote, and address the needs of the community.
• Evaluates the effectiveness of youth service programs, and recommends improvements.
• Identifies issues and assesses the needs of clients in the work place, family relationships, medical, social service, and criminal justice system.
• Solicits the support and participation of individuals, social service, public health, criminal justice and community agencies to promote, develop and implement projects, events and programs.
• Coordinates activities with departments, professionals and governmental or community agencies in order to establish a coalition to advocate for citizen's rights and concerns.
• Attends meetings and community groups to provide information, answer questions and discuss concerns and issues regarding social service programs and services.
• Participates in task forces, committees, and coalitions organized to protect and promote the quality of life of clients.
• Researches, identifies and contacts organizations to obtain and share information on innovative methods and programs.
• Supervises the production and distribution of informational materials, brochures, and audio-visual displays.
• Prepares and presents educational and training programs to groups and organizations.
• Analyzes statistical data, researches and prepares comprehensive reports on program activities.
• Performs related work as assigned.

Education

Bachelor’s Degree in Counseling, Criminal Justice, Human or Social Services or related discipline

Job description

Summary Objective

The purpose of this position is to supervise social service programs and advocates for the rights of clients. Consult providers, assess gaps in service, develop strategies, and create new departmental programs and services to meet the needs of the community. This class works independently, under limited supervision, reporting major activities through periodic meetings.

ESSENTIAL FUNCTIONS

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Refers citizens to governmental, community, and social service agencies for assistance.
• Designs and implements social service programs, strategies, services and policies to protect, promote, and address the needs of the community.
• Evaluates the effectiveness of youth service programs, and recommends improvements.
• Identifies issues and assesses the needs of clients in the work place, family relationships, medical, social service, and criminal justice system.
• Solicits the support and participation of individuals, social service, public health, criminal justice and community agencies to promote, develop and implement projects, events and programs.
• Coordinates activities with departments, professionals and governmental or community agencies in order to establish a coalition to advocate for citizen's rights and concerns.
• Attends meetings and community groups to provide information, answer questions and discuss concerns and issues regarding social service programs and services.
• Participates in task forces, committees, and coalitions organized to protect and promote the quality of life of clients.
• Researches, identifies and contacts organizations to obtain and share information on innovative methods and programs.
• Supervises the production and distribution of informational materials, brochures, and audio-visual displays.
• Prepares and presents educational and training programs to groups and organizations.
• Analyzes statistical data, researches and prepares comprehensive reports on program activities.
• Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Counseling, Criminal Justice, Human or Social Services or related discipline.
• Three (3) years of social work; social, youth or community service; quality assurance, or program development and evaluation experience.

EQUIVALENCY:

An equivalent combination of education, training, and experience may be substituted.

OTHER MINIMUM REQUIREMENTS

• Must provide one's own source of transportation.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.