Homeless and Housing Crisis Case Manager

Catholic Charities of the Diocese of Pittsburgh In; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Catholic Charities, Diocese of Pittsburgh is seeking a compassionate Caseworker to join our Allegheny Outreach Team, helping individuals experiencing homelessness or at risk of homelessness. You will provide case management, assess service needs, and connect clients with essential resources in a supportive, collaborative environment.

The role emphasizes listening, careful planning, and helping clients meet practical goals.

Qualifications

• Associate’s degree in a human services field is required.
• A minimum of one year of social service experience is required. Internship experience is acceptable.
• Excellent problem-solving skills are required.
• Excellent written and oral communication skills are required.
• Excellent documentation skills are required.
• Proficiency with Microsoft Office products is required.
• Act 33/34 and FBI clearances are required.

Responsibilities

• Provides case management and service planning to assist clients in setting achievable objectives.
• Assesses requests for service to determine applicant eligibility.
• Provides ongoing casework and supportive services to assigned clients.
• Provides or arranges for needed supportive services to fulfill service plan objectives.
• Documents all interactions with clients, service coordination information, and goal planning activities in a timely, comprehensive, and accurate manner to ensure compliance with program standards.
• Develops new approaches to better serve the needs of clients.
• Ensures that clients achieve their service plan objectives.
• Provides information and referral services for other community services in order to link clients with appropriate resources.

Skills

Problem solving

Written and oral communication

Documentation skills

Microsoft Office

Education

Associate’s degree in a human services field

Tools

Microsoft Office

Job description

Description

At Catholic Charities, Diocese of Pittsburgh, every client we see is our most important client.

We’re seeking a compassionate, supportive Caseworker to join our Allegheny Outreach Team to bring encouragement to those who are experiencing homelessness or at risk of homelessness.

With your education and experience in human services you know the importance of listening closely and working carefully to meet client needs and helping them access the services they need. You’re in a key position, facilitating much-needed relief to members of a vulnerable population, providing case management and helping clients meet important, practical goals. You have a lot of fresh ideas to set people up for success and navigate life’s challenges.

We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision) that begin the first of the month following the hire date and generous time off programs that includes15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits such as Paid Parental Leave and Tuition Assistance. Free parking is also provided.

We are proud of our collaborative culture at Catholic Charities and to be designated as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025 and 2026 by the Pittsburgh Business Times.

Take a look at the Crisis Caseworker description below and let us know if you’re ready to bring healing and hope to the Pittsburgh community.

Key Performance Objectives Include:

• Provides case management and service planning to assist clients in setting achievable objectives.
• Assesses requests for service to determine applicant eligibility.
• Provides on-going casework and supportive services to assigned clients.
• Provides or arranges for needed supportive services to fulfill service plan objectives.
• Documents all interactions with clients, service coordination information, and goal planning activities in a timely, comprehensive, and accurate manner to ensure compliance with program standards.
• Develops new approaches to better serve the needs of clients.
• Ensures that clients achieve their service plan objectives.
• Provides information and referral services for other community services in order to link clients with appropriate resources.

Requirements

• An associate’s degree in a human services field or an equivalent field is required.
• A minimum of one year of social service experience is required. Internship experience is acceptable.
• A proven ability to interact constructively with community agencies and resources is required.
• Excellent problem-solving skills are required.
• Excellent written and oral communication skills are required.
• Excellent documentation skills are required.
• Proficiency with Microsoft Office products is required.
• Act 33/34 and FBI clearances are required.