Homecare Staffing Coordinator

Castle Rock Home Care Inc; New York (NY); On-site; Full time

Job summary

Castle Rock Home Care Inc is hiring a Homecare Staffing Coordinator in New York City. The role involves scheduling, verifying visits with home health aides, and ensuring exceptional customer support to maintain patient care. The ideal candidate is detail-oriented with experience in the homecare industry, ready to manage operations effectively.

Benefits

Paid Time Off

Professional Development Assistance

Qualifications

• 1+ years of experience as a Staffing Coordinator (Homecare).
• Proficiency with HHA Exchange & Medflyt software.
• Strong verbal and written communication skills.

Responsibilities

• Schedule and manage case coverage for home health aides.
• Respond to customer service inquiries from patients, aides, and insurance companies.
• Maintain accurate records and notes for each patient in the system.

Skills

Organization

Customer support

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Medflyt

HHA Exchange

Job description

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We are hiring Staffing Coordinator (Homecare), you will be responsible for ensuring our patients receive timely and consistent care by coordinating with our home health aides. Your role will involve scheduling and verifying visits as well as providing customer support to patients, aides and our insurance partners. The ideal candidate will be highly organized, detail-oriented and comfortable working in a customer-facing role.

Staffing Coordinator Responsibilities:

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
• Use Medflyt software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues
• Maintain accurate records and notes for each patient in the system
• Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support
• Assist patients in navigating their care needs and facilitate communication with insurance providers
• Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
• Take ownership of assigned cases and ensure patient well-being is the top priority
  
  
  

Staffing Coordinator Skills and Qualifications:

• High school diploma or equivalent
• 1+ years of experience as a Staffing Coordinator (Homecare)
• Proficiency with HHA Exchange & Medflyt software and other basic computer applications.
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent problem-solving skills and the ability to make quick decisions
  
  
  

Staffing Coordinator Benefits

• Paid Time Off
• Professional Development Assistance
  
  
  

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
  
  
  

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
  
  
  

Application Question(s):

• Are you available to work consistent overtime hours?
  
  
  

Experience:

• Homecare Staffing Coordinator: 1 years (Required)
  
  
  

Customer Service: 1 years (Required)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Hospitals and Health Care

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