Homecare Operations & Growth Manager

HEARTLAND CARE INC; Upland (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k

Profit sharing

Tuition reimbursement

Paid vacation time

Paid sick time

Job summary

HEARTLAND CARE INC in Upland, CA seeks a Home Care Operations & Growth Manager to run day-to-day operations and own growth through referral partnerships and client conversions. You’ll oversee staffing, billing, quality, and compliance while building relationships with hospitals and discharge planners to meet serving 1,500 families over five years.

The ideal candidate has 3–5+ years in home care or healthcare staffing, strong leadership, and a willingness to drive process improvements with

Qualifications

• 3–5+ years in home care, healthcare staffing, or related operations/business development.
• Supervisory or team leadership experience.
• Bachelor's degree preferred, but not required.

Responsibilities

• Oversee operations including staffing, quality, compliance, and billing.
• Own growth through referral partnerships, inquiries, and client conversions.
• Manage caregiver recruitment, training, and retention; oversee on-call rotations.

Skills

Home care operations

Healthcare staffing

Supervisory leadership

Communication

Sales/business development

Education

BA/BS or equivalent

Job description

Description

Job Summary:

Have you ever watched someone you love struggle to stay safe and independent at home, and felt like you didn't know where to turn? We started Oasis so families never have to feel that lost. Over the next 5 years, we're on a mission to serve 1,500 families with the kind of care that gives everyone real peace of mind, and we need the right person running operations and growth to get us there.

Are you the kind of person who can run a tight operation and grow a business at the same time? Do you get restless when things aren't organized, and get a thrill out of turning a good process into a great one? Can you build real relationships with hospitals, discharge planners, and referral partners, and still know every caregiver on your team by name? If that sounds like you, keep reading...

Our Upland office is hiring a Home Care Operations & Growth Manager. We're growing like crazy, and we need someone who can run our day-to-day operations with a tight grip while also owning the relationships and metrics that grow this company. This is a blended role: half operations (staffing, quality, compliance, billing), half growth (conversion, referral partnerships, and helping us hit our goal of serving 1,500 families over the next 5 years). Our ideal candidate is "Humble, Hungry, and Smart." If you like an ongoing challenge, can execute on strategy, and thrive on results through compassionate service, this role is for you. This isn't a "rocking chair" kind of position.

This individual will oversee Case Management and Staffing, and will personally own the growth of new referral relationships and client conversion, so more families can keep their loved ones safely at home. Experience in Homecare or Healthcare Staffing is strongly preferred. RN, LVN, or Home Health experience is a plus. Business development or sales experience is a big plus.

Responsibilities:

Operations

• Oversee recruiting and staffing so we always have adequate, screened caregivers ready for new and existing cases
• Manage and develop our caregiver team: training, retention, and staffing of the current caseload
• Oversee billing & invoicing, hours tracking, and HR compliance
• Participate in our on-call rotation, handling after-hours issues quickly and calmly

Growth

• Take initial calls from interested families and own the inquiry-to-client pipeline, seeking 100% conversion of qualified prospects
• Build and manage referral relationships with hospitals, discharge planners, senior living communities, elder law attorneys, and other partners
• Track client satisfaction and turnover, and turn what you learn into real process improvements
• Partner with us on marketing and community outreach so new families keep finding Oasis
• Own the numbers that show we're on track to serve 1,500 families over the next 5 years

Other duties as needed

Requirements

EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES and AVAILABILITY

• 3-5+ years of experience in home care, healthcare staffing, or a related operations/business development role
• Supervisory or team leadership experience
• 4-year college degree (BA/BS) preferred, but not required
• RN, LVN, or Home Health experience a plus
• Sales or business development background a plus
• Entrepreneurial drive, spirit, and ambition; must be a self-motivated, results-oriented person
• Is a naturally gifted communicator (written, verbal, public speaking, and presentation)
• Has no fear of technology. We use our computer systems to the fullest around here; if you're afraid of computers, this isn't the place for you
• Gets upset when excuses are given
• Gets stuff DONE!
• Doesn't allow "Bright and Shiny" to distract them
• Sets a goal then takes action to conquer it!
• Multi-tasks so well that plate spinners look on with awe
• Strong knowledge of labor and employment law and HR compliance
• Loves being the "go-to" person in the office
• Is able to ninja through an inbox with ease
• Works hard but also likes to have F.U.N. while getting things done!

NO TOADSTOOLS, Pushing the limits of "generally accepted" is part of our average workday. That means we expect our team members to push the envelope with their own skills as well. If you aren't growing, you're planting roots into your chairs as the light from your screen transforms you into a toadstool... and who would want that!?

WORKING CONDITIONS/ENVIRONMENT

• Based out of our Upland branch, covering San Bernardino, Riverside, Los Angeles, and Orange counties
• Must be available to work during business hours of 9:00 am - 5:30 pm, Monday-Friday, plus participate in our on-call rotation
• Paid Vacation/Sick time
• Paid Birthdays off
• 401k
• Profit Sharing
• Tuition Reimbursement