Homebuyer Concierge

Lennar; Schaumburg (IL); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Paid parental leave

Adoption assistance

Vacation and holiday leave

Sick leave and personal days

Referral bonus program

Home purchase discounts

Education assistance program

Résumé du poste

Lennar in Schaumburg, IL is seeking a Homebuyer Concierge to deliver a high-touch homebuying experience from Purchase through Closing, serving as the primary liaison between homebuyers and the builder and coordinating closing and walkthroughs.

Ideal candidates have a high school diploma or GED, 1+ year supporting a real estate sales team, and strong organizational skills with proficiency in Word, Excel, CRM, and the Lennar App to guide buyers through the closing journey.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• At least one year of experience supporting a real estate sales team.
• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Flexibility to work varying hours and occasionally attend on-site events.

Responsabilités

• Act as the primary, customer-first point of contact for homebuyers.
• Educate buyers on mortgage, title, closing journey and construction expectations.
• Conduct regular check-ins to provide progress updates and resolve concerns.
• Maintain data integrity for all customer interactions and documentation.
• Generate and execute post-agreement addenda and ensure on-time closings.
• Guide homebuyers to download and use the Lennar App for the closing journey.
• Coordinate communication between homebuyers and internal partners to facilitate timely closings.
• Independently manage complex issues such as appraisal challenges, loan denials, and scheduling conflicts.
• Participate in weekly backlog meetings to audit home statuses and mitigate delays.

Connaissances

Customer service

Communication

CRM proficiency

Organization

Multitasking

Formation

High School diploma or GED

Bachelor’s degree preferred

Outils

CRM platforms

Microsoft Word

Microsoft Excel

Lennar App

Description du poste

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Job Description

Homebuyer Concierge

The Homebuyer Concierge (HBC) role is designed to deliver a high-touch, warm, and proactive homebuying experience from the Purchase Agreement through Closing. Serving as the single point of contact throughout the construction and closing journey, this role acts as the primary liaison between the Homebuyer and the builder, which is critical to driving satisfaction, operational accuracy, and seamless communication. The HBC is responsible for managing closing and walkthrough schedules while setting clear expectations that align with Lennar’s processes and policies. Ultimately, the Concierge delivers polished, professional, and consistent customer experience that mirrors the quality of Lennar homes.

A Career that Empowers You to Build Your Future

The Homebuyer Concierge (HBC) role is designed to deliver a high-touch, warm, and proactive homebuying experience from the Purchase Agreement through Closing. Serving as the single point of contact throughout the construction and closing journey, this role acts as the primary liaison between the Homebuyer and the builder, which is critical to driving satisfaction, operational accuracy, and seamless communication. The HBC is responsible for managing closing and walkthrough schedules while setting clear expectations that align with Lennar’s processes and policies. Ultimately, the Concierge delivers polished, professional, and consistent customer experience that mirrors the quality of Lennar homes.

Your Responsibilities on the Team

• Customer Relationship & Communication – Proactive Engagement: Act as the primary, "customer-first" point of contact, providing warm and consistent updates via multiple means of communication.
• Expectation Management – Educate buyers on mortgage, title, closing journey and construction expectations to ensure a seamless experience.
• Milestone Ownership – Conduct regular check-ins to provide progress updates, resolve concerns, and celebrate key milestones through closing day.
• Operations & Systems Management – Data Integrity: Maintain 100% accuracy for all customer interactions, closing dates, and documentation using the appropriate CRM software.
• Operations & Systems Management – Contract Administration: Generate and execute all post-agreement addenda and verify all requirements are met to ensure on-time closings.
• Operations & Systems Management – Tech Onboarding: Guide homebuyers to download and utilize the Lennar App as the primary hub for their closing journey. Leverage the Lennar App to optimize the homebuyer experience.
• Cross-Functional Coordination – Central Liaison: Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, and Sales). Communicating with external partners as needed to facilitate a timely closing.
• Cross-Functional Coordination – Problem Resolution: Independently manage complex issues, including appraisal challenges (Tidewater/ROV), loan denials, and scheduling conflicts.
• Cross-Functional Coordination – Project Tracking: Participate in weekly backlog meetings to audit home statuses and proactively mitigate potential closing delays.

Your Toolbox

• High School diploma or GED required; bachelor’s degree preferred.
• At least one year of experience supporting a real estate sales team preferred.
• Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment.
• Flexibility to work varying hours, including occasional attendance on site with homeowners or off-site events.
• Strong organizational and time-management skills, with the ability to communicate effectively and navigate real estate and residential construction processes.
• Ability to assess issues, identify solutions, and manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Proficiency in using digital communication tools and AI-augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey.
• Hold or obtain a valid Real Estate License where such licensing is a regulatory requirement.

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical & Office/Site Presence Requirements

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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General Overview of Compensation & Benefits

We reasonably expect the base compensation offered for this position to range from an hourly rate of $18.35 - $32, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.

• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Paid Parental Leave
• An Associate Assistance Plan that provides essential support during life's critical moments
• Education Assistance Program
• Up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually
• Generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Significant Home Purchase Discounts
• Everyone’s Included Day

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.