Home2 Suites Cultural District - Night Audit

Lexima; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Home2 Suites is seeking a Night Auditor to operate as the sole Front Office Associate during the 11pm–7am shift. You will greet guests, process check-ins/outs, and prepare nightly reports while maintaining brand standards and exceptional service.

The role requires you to handle cash, operate the front desk system, and ensure guest satisfaction through professional and courteous interactions during overnight hours.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred.
• Knowledge of accounting principles preferred.
• Experience handling cash, accounting procedures and general administrative tasks.

Responsibilities

• Greet and welcome guests at the front desk per Lexima/Brand standards.
• Prepare and complete night audit checklists and front office reports for overnight shift.
• Handle check-ins and check-outs in a courteous and efficient manner.
• Answer guest inquiries about hotel services and local area.
• Be aware of rates, packages and promotions; quote accurately.

Skills

English fluency

Customer service

Cash handling

Problem solving

Education

High school diploma

Tools

Front desk software

Job description

Home2 Suites is looking for a Night Auditor to provide guests with an excellent hotelexperience while functioning as the sole Front Office Associate during theovernight shift. We are looking for someone who can provide attentive,courteous and efficient service to all guests throughout their stay whileconducting the front office functions while on the 11pm – 7am shift.

Responsibilities

• Greetand welcome all guests approaching the front desk in accordance withLexima/Brand Standards.
• Responsiblefor the preparation and disposition of all night audit checklist work andreports as well as the front office function on the third shift.
• Handlecheck-ins and check-outs in a friendly, efficient and courteous manner.
• Answerall guest inquires (i.e. hotel services and amenities, the area, etc.).
• Be awareof all rates, packages and special promotions.
• Obtainall necessary information when taking room reservations and follow ratequoting guidelines.
• Fullyunderstand and be able to operate all relevant aspects of the front deskcomputer system.
• Focus onhis/her role in contributing to guest satisfaction surveys.
• Preparecoffee set-up each morning prior to serving time.
• Pass andmaintain food handlers license as required by hotel.
• Balancedaily reports and identify and correct any errors.
• Maintaincashiering responsibilities as per front office procedures.
• Ensurecorrect and accurate cash handling while at the front desk.
• Distributeor tabulate any work as outlined by management.
• Complywith all safety and security procedures as they relate to the building andguest corridors to ensure all areas are locked and secured.
• Have athorough working knowledge of security procedures.
• Trainany new Night Auditors as requested by management.
• Keepworking areas neat and organized.
• Maintainhigh standards of personal appearance and grooming, which includecompliance with dress code and uniform requirements.
• Maintaina professional and friendly demeanor at all times.
• Establishand maintain good communications and team work with fellow employees andother departments within the hotel.
• Must bealways attentive, courteous and efficient in the dealings with clients,guests, managers and all other employees.
• Demonstratea genuine care and commitment to guest service.

Qualifications

• Abilityto work the 11pm – 7am shift.
• Highschool diploma or equivalent required.
• Previoushospitality experience preferred.
• Knowledgeof accounting principles preferred.
• Experiencehandling cash, accounting procedures and general administrative tasks.
• Must beeffective in handling problems in the workplace, including anticipation,preventing, identifying and solving problems as necessary.
• Effectiveoral and written communication skills.
• Must befluent in English.

PhysicalRequirements

• Frequentlyrequired to stand, walk, sit, use hands to handle or feel objects, toolsor controls, reach with hands and arms, climb stairs, balance, stoop,kneel, crouch, crawl, talk, or hear.
• Occasionallylift and/or move up to 25 pounds.
• Specificvision abilities required by the job include close vision, distancevision, color vision, peripheral vision, depth perception, and the abilityto adjust focus.
• Abilityto stand during the entire 8 hour shift.

Reasonableaccommodations may be made to enable individuals with disabilities to performthe requirements of this position if such accommodations do not create an unduehardship for the company.