Home Service Technician

Espresso Services Inc.; Los Angeles (CA); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Take home service vehicle

Gas card

Medical, dental, vision insurance

Retirement account matching

Generous vacation policy

Educational assistance program

Employee discounts

Job summary

Pasquini Espresso Co. in Los Angeles is looking for a Home Service Technician to install and maintain espresso machines. This role supports our commitment to high-quality service and customer satisfaction.

You will work on-site and in our shop, utilizing company-provided tools. Passion for problem-solving is key, and no prior experience is required. We offer a supportive culture and comprehensive benefits including training, vehicle use, and insurance.

Qualifications

• High school diploma or GED required.
• Valid driver's license with insurability is required.
• Proven customer service skills and a professional demeanor.
• Strong communication, troubleshooting, and problem-solving skills.

Responsibilities

• Install, repair, and maintain home espresso machines.
• Utilize iPad for time and material tracking.
• Provide timely updates to customers on repair status.
• Maintain the service vehicle and contribute to a tidy shop environment.
• Participate in a weekly on-call rotation.

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or GED

Tools

Jobber app

Multimeter

Google Workspace

Job description

Based in Los Angeles, Pasquini Espresso Co. specializes in the sale and service of home and commercial espresso machines. Our focus is on maintaining long-lasting relationships with our customers by providing high-quality products and services. The Home Service Technician plays an essential role in meeting this goal by providing professional and timely expert service to our home equipment customers.

As a Home Service Technician you will specialize in the installation, maintenance, and repair of cutting-edge home espresso equipment. Work will be performed both on location throughout the Los Angeles region and inside our full-service shop.

Prior experience is not required, we want someone who is passionate about problem-solving and eager to learn about home espresso equipment. Our team of service technicians are factory-certified pros who average over a decade of experience in the field, you'll be in good company. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Responsibilities

The essential functions include, but are not limited to the following:

• Travel the region to install, repair, and maintain home espresso machines
• Work in our full-service shop to repair and maintain home espresso machines
• Utilize a company issued iPad to track time and materials in the Jobber app, our home service management software
• Keep customers in the loop with timely updates on repair status and estimated timeframes
• Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
• Contribute to a tidy and efficient shop environment
• Participate in a weekly on-call rotation for after-hours service
• Assist other service technicians with installations and parts delivery

Essential Qualifications

• High school diploma or GED
• Valid driver's license with the ability to be insured
• Proven customer service skills with a professional and friendly demeanor
• Strong oral and written communication skills
• Excellent troubleshooting and problem solving skills
• Ability to work independently while also contributing to a team

Preferred Qualifications

• Working knowledge of multimeter use
• Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
• Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)

• Negotiable starting wage of $24 - $27 an hour, plus productivity bonuses that average an additional $2 per hour for technicians
• Take home service vehicle with gas card
• Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket
• Bring your own device policy with $30 per pay period cell phone reimbursement
• In house technical support and training provided by our highly experienced technicians
• Medical, dental and vision insurance
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Ongoing career development & training
• Educational assistance program that reimburses tuition
• Employee discounts on items from our product division, Intermix Beverage