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Kroger Family of Companies; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger Family of Companies is hiring for a store role focused on delivering an outstanding customer experience. The associate will handle cashier duties, merchandising, and department operations while maintaining a safe, clean environment.

The role emphasizes customer service and product knowledge across the department. The position requires basic math, effective communication, and the ability to work in a fast-paced retail setting.

Qualifications

• Retail experience is preferred.
• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products and respond to questions.
• Understand the store's layout and locate products.
• Maintain EAS to company standard.
• Stay current with ads and promotions.
• Maintain awareness of inventory and note discrepancies.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition products in assigned sections per policy.
• Understand and perform cashier functions.
• Ensure current merchandising, customer service, labor control, expense and loss prevention rules are followed.
• Support safety programs and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents.
• Report safety risks, theft or fraud.
• Perform essential functions with or without accommodation.

Skills

Effective communication

Basic math

Stress management

Education

High school diploma or equivalent

Job description

Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

Essential Functions:

• Adhere to all local, state and federal health and civil codes.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Understand the store's layout and be able to locate products.

• Maintain EAS to company standard.

• Stay current with present, future, seasonal and special ads.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Observe scheduled shift operating hours.

• Demonstrate creative merchandising.

• Condition all products in assigned sections according to company policy.

• Understand and perform cashier functions.

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience:

• Retail experience

• High school diploma or equivalent

• Second language: speaking, reading and/or writing

Minimum Position Qualifications:

• Effective communication skills

• Knowledge of basic math: counting, addition, and subtraction

• Ability to handle stressful situations

• Must be able to meet the minimum physical demands of the position

• Must be 18 or older