Home Medical Equipment Store Manager

Intermountain Healthcare Inc.; Provo (UT); Hybrid; USD 79,000 - 124,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare Inc. is seeking a hands-on Home Medical Equipment (HME) Operations Manager in Provo, UT. You will lead a team of respiratory therapists and delivery staff, ensure top-notch patient service, and drive process improvements across the site.

You’ll oversee scheduling, performance, and budget discussions, collaborating with system leadership and referral sources to grow the business while maintaining quality and efficiency.

Qualifications

• Experience in customer service or home healthcare settings.
• Proven leadership experience overseeing people or processes.
• Strong written and verbal communication skills.

Responsibilities

• Manage day-to-day operations of a medium HME site with 9–25 staff.
• Schedule 40-hour weeks; occasional Saturday hours.
• Lead staff, coach for growth, and foster a safe, creative environment.

Skills

Leadership

Interpersonal communication

Microsoft Office

Education

Respiratory Care Practitioner license

Bachelor's degree

Basic Life Support (BLS) certification

Tools

Microsoft Office

Job description

Job Description

Manages the day-to-day operation of a medium and moderate to highly complex Intermountain HME store with delivery volumes of 2000-5000 per month and a staff of 9-25 employees. Schedule : Monday - Friday Hours : 9:00am-5:30pm * Hours may flex slightly for operational needs. May need to occasionally work on Saturday 10-2

The manager will have responsibility for all aspects of a medium sized local HME site. The ideal candidate will have proven leadership experience, prioritize growth and personal/professional development, focus on developing others, encourage strategic thinking, innovation, and action, and be community minded. They will bring to the role vision, critical thinking skills, and authenticity.

They will have an open and creative mind with flexibility, be responsible and dependable, and have the ability to make tough decisions while inspiring the team to do the right thing. They must foster a safe and creative environment, lead by example with passion, and be willing to serve our community, referral sources, system, team; all things larger than themselves. The candidate needs polished written and verbal communication skills, the ability to temper oneself during challenging situations, to act with tact, and lead others to do the same. They must have a talent for influencing others and adapting quickly to the everchanging landscape of healthcare. Compassion, understanding, and empathy are vital to this role. Exceptional customer experience is our expectation and the candidate must have a natural tendency toward these qualities and the ability to successfully coach the team to uphold these expectations. They will lead a staff of professional respiratory therapists and delivery assistants working in both the office and in the field, and will very much be a hands-on, working manager, themselves. A willingness to learn new systems and processes, engage with leadership, and be fluent in Microsoft programs is required, as are keen analytical skills.

The manager will monitor and manage financial performance of the site to maintain long-term financial viability and participate in budgetary discussions, provides feedback to leadership on a regular basis, market our services to system and area referral sources and support sources, collaborate and communicate with system leadership, educate clients, staff, and providers regarding our products and services, nurture vendor and provider relationships and recruit new business. They will be expected to accept responsibility for and be engaged in strategic planning and implementation and maintenance of our processes and programs, be familiar with local area and market, and communicate recommendations to Homecare's Operations Director for HME. The manager will also work to ensure staff is sufficient to meet needs and be actively engaged in recruiting process, hold regular check ins with staff, evaluate performance, participate in equipment selection and standardization, analyze industry trends and products, consider time and cost savings along with quality standards, conduct product trials. The manager must establish clear priorities and create timely and effective resolution plans that reflect accountability, flexibility and collaboration. As this role will work directly with the public, Basic Life Support Certification for healthcare providers is required.

Minimum Qualifications

• Experience working in a customer service or home healthcare role.
• Experience in a leadership role, over people or processes.
• Demonstrated effective interpersonal communication skills
• Demonstrated excellent computer skills including word-processing, spreadsheet, email and presentation software.

Preferred Qualifications

• License as a Respiratory Care Practitioner in state of practice.
• Bachelor's degree from an accredited institution (degrees will be verified).
• Basic Life Support Certification for healthcare providers.
• Three years Home Medical Equipment experience
• Two years of experience in a leadership role, over people or processes.

Location:
Home Services - Provo

Work City:
Provo

Work State:
Utah

Scheduled Weekly Hours:
40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$37.87 - $59.63

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.