Home Medical Equipment Specialist I

Mayo Clinic; Decorah (IA); On-site; USD 62,835,000 - 84,816,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic Stores is seeking an HME Specialist I to assist patients with product selection and training for home medical equipment. You will gather registration and insurance details, process payments, and ensure compliant handling of confidential information.

This role may involve on-site store or call-center duties. Join a mission-driven environment with opportunities for growth, competitive benefits, and a schedule that supports work-life balance.

Qualifications

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort with technology and software applications.

Responsibilities

• Provide face-to-face support, education, and guidance to patients and caregivers.
• Assist with selecting durable medical equipment (DME) and healthcare products.
• Handle registration and insurance information; process payments per payer requirements.
• Maintain store inventory and assist in call center tasks as needed.

Skills

Customer service

Communication

Problem solving

Tech literacy

Education

High school diploma

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Join a team that makes a meaningful difference in patients' lives every day. In this role, you'll provide face-to-face support, education, and guidance to patients and caregivers as they transition from the hospital or clinic to home. By helping individuals select and understand durable medical equipment (DME) and healthcare products, you'll promote safety, recovery, and independence while delivering exceptional customer service. As part of Mayo Clinic, you'll work in a mission-driven environment dedicated to inspiring hope and promoting health. You'll enjoy meaningful patient interactions, opportunities for professional growth, comprehensive benefits, and the satisfaction of helping patients confidently manage their health and well-being at home.

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location. May be assigned to working on the medical supply store floor or in a call center environment.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High school diploma or equivalent. Prior customer service, sales, healthcare, or patient care experience preferred. Prior DME experience is preferred but not required. Effectively reads, writes, speaks and understand English. Able to learn technical tasks and able to follow written and verbal directions. Comfortable utilizing technology, problem solving and efficient with software applications. Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations. Proven ability to multi-task and make good decisions regarding customer service. Must be able to work independently as needed. Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail. Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time. Must be able to tolerate repetitive hand motion. Must be able to lift up to 50 pounds. Must be current on all applicable annual competencies. For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Exemption Status

Nonexempt

Compensation Detail

$21.91 - $29.60 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday- Friday 8:00AM - 5:00PM

Weekend Schedule

NO ON CALL

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.