Home Medical Equipment Customer Care Specialist

Rotech Healthcare; Marshfield (WI); On-site; USD 34,000 - 45,000; Full time

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare intake team. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake and fast insurance verification for durable medical equipment and respiratory products.

In a fast-paced, patient-centered environment, you’ll support office operations, coordinate service setup, and collaborate with internal teams to resolve issues and ensure continuity of care.

Qualifications

• Detail-oriented and compassionate
• Experience in customer service or healthcare settings a plus

Responsibilities

• First point of contact for patients and referral sources, ensuring accurate intake and insurance qualification.
• Coordinate documentation and service setup for respiratory products and durable medical equipment.
• Collaborate with outside agencies and internal teams to resolve patient issues and ensure continuity of care.

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare intake team. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake and fast insurance verification for durable medical equipment and respiratory products.

In a fast-paced, patient-centered environment, you’ll support office operations, coordinate service setup, and collaborate with internal teams to resolve issues and ensure continuity of care.