Home Medical Equipment Coordinator

UnityPoint Health; Cedar Rapids (IA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

UnityPoint Health is seeking a Home Medical Equipment Coordinator in Cedar Rapids, IA. You will coordinate new patient referrals and reorders, verify insurance, obtain authorizations, and ensure timely equipment setup.

This fast-paced role connects referral sources, patients, and the HME operations team to deliver a seamless patient experience from referral to delivery. The role supports multiple service lines and requires meticulous documentation, excellent communication, and a customer-focused

Qualifications

• Six months phone-based customer service experience, high-volume call center-like environment.
• Ability to verify information and document accurately in EMR or similar systems.
• Strong communication and coordination skills to manage referrals and orders.

Responsabilités

• Maintain broad knowledge of UnityPoint at Home service lines (Home Health, Hospice, Infusion).
• Monitor for new referrals via fax, EMR and electronic channels; initiate documentation.
• Secure and document provider orders promptly; ensure accurate patient records for admissions.

Connaissances

Phone-based customer service

Formation

HS Diploma or equivalent

Description du poste

Overview

The Home Medical Equipment Coordinator plays a vital role in supporting exceptional patient care by coordinating new patient referrals and reorders, ensuring medical equipment, supply, and service orders are accurate, complete, and compliant with payer and regulatory requirements. In this fast‑paced role, the coordinator serves as a key communication link between referral sources, patients, and the HME operations team, while verifying insurance coverage, obtaining authorizations, and facilitating timely equipment setup. Through strong attention to detail, organization, and customer service, the HME Coordinator helps ensure efficient operations and a seamless patient experience from referral to delivery.

Shift

Monday - Friday | 8:00 AM - 4:30 PM

Job Details

• Area of Interest: Patient Care


• FTE/Hours per pay period: 1.0


• Department: Operations- HME- CR


• Shift: 8:00 AM - 4:30 PM


• Job ID: 188508

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.


• Dental and health insurance, paid holidays, short and long‑term disability and more. We even offer pet insurance for your four‑legged family members.


• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Maintains a broad knowledge in all UnityPoint at Home service lines including, Home Health, Hospice and Infusion services.


• Routinely monitors for new referrals via fax, EMR and other electronic applications.


• Accepts all new referrals and initiates referral documentation in the EMR and ensures accurate information and documentation is included in patient record to facilitate the admissions process, which includes diagnosis codes after validating with RN.


• Secures, confirms and accurately documents provider orders in a timely manner.


• Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.

Qualifications

Education

• HS Diploma or equivalent with successful completed course work

Minimum Experience

• Six months phone based customer service experience. Experience should include high volume, fast paced customer excellence environment such as a call center or similar phone based service role.