Home Lending Specialist

Fifth Third; Westerville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking a Home Lending Specialist in Westerville, OH. You will respond to customer inquiries about new mortgage loans by phone or email and work to understand needs while cross-selling additional bank products.

The role requires at least 1–2 years of mortgage loan experience, a college degree preferred, and NMLS registration. You will collaborate with underwriting, processing and closing teams to move applications forward and ensure a positive customer experience.

Qualifications

• College degree preferred.
• Must have 1–2 mortgage loan or related experience.
• S.A.F.E. Act registration through NMLS.
• Strong interpersonal and communication skills.

Responsibilities

• Answer incoming calls from potential customers regarding new mortgage loans.
• Identify and cross-sell additional bank products.
• Process customer loan applications and coordinate with underwriting, processing, and closing teams.

Skills

Interpersonal skills

Communication skills

Education

College degree preferred

Tools

NMLS MU4R knowledge

Job description

GENERAL FUNCTION: Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Home Lending Specialist At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.
• Actively identify and cross sell additional bank products.
• Processing Customer application request.
• Facilitating the account approval process with underwriting, processing, and closing departments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• College degree preferred.
• Must have at least 1-2 mortgage loan, or related experience.
• Interpersonal skills required, as communication is a primary function of the job.
• Must have thorough knowledge of company products.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

COMPENSATION

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

BENEFITS

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
• You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Westerville, Ohio 43081

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.