Home Infusion Pharmacy Tech – Refill & Patient Care

OSO Home Care, Inc.; Burbank (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Oso Home Care, Inc. seeks a full-time Pharmacy Technician – Refill to join our specialty home infusion pharmacy team in California. You will coordinate refill requests, communicate with patients and providers, and collaborate with pharmacy, nursing, authorization, and reimbursement teams to ensure continuity of patient care.

Experience in home infusion or specialty pharmacy is preferred. Bilingual English/Spanish is a plus. Schedule: Monday–Friday with rotating weekends.

Qualifications

• High school diploma or equivalent.
• Active California Pharmacy Technician license.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and follow up on time-sensitive patient needs.
• Proficiency in basic mathematics and computer systems.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Home infusion, specialty pharmacy, or specialty medication experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Coordinate and process prescription and refill requests for home infusion patients.
• Review refill and prescription information for completeness and accuracy.
• Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
• Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
• Work closely with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
• Assist with obtaining updated prescriptions and required documentation from physician offices.
• Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
• Identify refill issues and escalate clinical, authorization, insurance, or prescription concerns to appropriate team.
• Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
• Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
• Perform additional pharmacy technician duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multidisciplinary teamwork

Education

High school diploma or equivalent

Active California Pharmacy Technician license

Job description

Oso Home Care, Inc. seeks a full-time Pharmacy Technician – Refill to join our specialty home infusion pharmacy team in California. You will coordinate refill requests, communicate with patients and providers, and collaborate with pharmacy, nursing, authorization, and reimbursement teams to ensure continuity of patient care.

Experience in home infusion or specialty pharmacy is preferred. Bilingual English/Spanish is a plus. Schedule: Monday–Friday with rotating weekends.