Home Infusion Pharmacy Tech - Refill Coordinator

Oso Home Care, Inc; Burbank (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Oso Home Care, Inc. is seeking a full-time Pharmacy Technician – Refill to support the specialty home infusion pharmacy team in California.

You will coordinate medication and supply refills, communicate with patients and healthcare providers, and collaborate with pharmacy, nursing, authorization, reimbursement, and other internal teams to ensure continuity of patient care. Schedule: Monday through Friday with rotating weekends.

Qualifications

• Active California Pharmacy Technician license.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and follow up on time-sensitive patient needs.
• Proficiency in basic mathematics and computer systems.
• Bilingual English/Spanish is a plus.

Responsibilities

• Coordinate and process prescription and refill requests for home infusion patients.
• Review refill and prescription information for completeness and accuracy.
• Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
• Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
• Work closely with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
• Assist with obtaining updated prescriptions and required documentation from physician offices.
• Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
• Identify refill issues and raise clinical, authorization, insurance, or prescription concerns to the appropriate team.
• Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
• Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
• Perform additional pharmacy technician duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Oso Home Care, Inc. is seeking a full-time Pharmacy Technician – Refill to support the specialty home infusion pharmacy team in California.

You will coordinate medication and supply refills, communicate with patients and healthcare providers, and collaborate with pharmacy, nursing, authorization, reimbursement, and other internal teams to ensure continuity of patient care. Schedule: Monday through Friday with rotating weekends.