Pharmacy Tech - Refill

Oso Home Care, Inc; Burbank (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Oso Home Care, Inc. is seeking a full-time Pharmacy Technician – Refill to support the specialty home infusion pharmacy team in California.

You will coordinate medication and supply refills, communicate with patients and healthcare providers, and collaborate with pharmacy, nursing, authorization, reimbursement, and other internal teams to ensure continuity of patient care. Schedule: Monday through Friday with rotating weekends.

Qualifications

• Active California Pharmacy Technician license.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and follow up on time-sensitive patient needs.
• Proficiency in basic mathematics and computer systems.
• Bilingual English/Spanish is a plus.

Responsibilities

• Coordinate and process prescription and refill requests for home infusion patients.
• Review refill and prescription information for completeness and accuracy.
• Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
• Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
• Work closely with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
• Assist with obtaining updated prescriptions and required documentation from physician offices.
• Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
• Identify refill issues and raise clinical, authorization, insurance, or prescription concerns to the appropriate team.
• Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
• Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
• Perform additional pharmacy technician duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Oso Home Care, Inc. is seeking a full-time Pharmacy Technician – Refill to join our specialty home infusion pharmacy team. We are looking for an energetic, organized, customer-focused team player who thrives in a fast-paced pharmacy environment. This position will primarily support the refill process for home infusion patients, including coordinating medication and supply refills, communicating with patients and healthcare providers, and working closely with pharmacy, nursing, authorization, reimbursement, and other internal teams to help ensure continuity of patient care.

Schedule: Monday through Friday with rotating weekends.

Job Duties

• Coordinate and process prescription and refill requests for home infusion patients.
• Review refill and prescription information for completeness and accuracy.
• Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
• Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
• Work closely with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
• Assist with obtaining updated prescriptions and required documentation from physician offices.
• Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
• Identify refill issues and raise clinical, authorization, insurance, or prescription concerns to the appropriate team.
• Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
• Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
• Perform additional pharmacy technician duties as assigned.

Job Requirements

• High school diploma or equivalent.
• Active California Pharmacy Technician license.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and follow up on time-sensitive patient needs.
• Proficiency in basic mathematics and computer systems.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Home infusion, specialty pharmacy, or specialty medication experience preferred.
• Bilingual English/Spanish is a plus.

About Oso Home Care

Oso Home Care is a privately owned specialty home infusion company founded in 1984. We provide an environment that is rewarding, supportive, and team-oriented, with opportunities for professional growth.

Learn more about us at http://osohomecare.com.

Equal Opportunity Employer

Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.

Applicant and employee privacy information can be found at https://osohomecare.com.