Home Health Scheduling Coordinator

Phoenix Home Care and Hospice; Independence (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental and vision coverage

PTO from day one

401(k)

Job summary

Phoenix Home Care & Hospice is seeking a Care Coordinator & Scheduler in Independence, MO. You will connect nurses with families, coordinate schedules, and support a busy home health team.

The role emphasizes coordination, communication, and problem-solving in a fast-paced environment. Prior scheduling or call center experience is preferred, with opportunities for growth and comprehensive benefits.

Qualifications

• Background in scheduling, call center, customer service, or office coordination.
• Strong computer skills with Microsoft Office and scheduling tools.
• Excellent communication and multitasking abilities.
• Reliable, organized, and able to thrive under pressure.

Responsibilities

• Match nurses with clients to ensure great care.
• Manage and update scheduling systems with accuracy and speed.
• Communicate daily with caregivers, nurses, and families—keeping everyone informed.
• Problem-solve and adapt quickly when changes arise.
• Support your team and jump in wherever help is needed.

Skills

Scheduling

Call center

Customer service

Office coordination

Tools

Microsoft Office

Scheduling systems

Job description

Turn Your People Skills Into Purpose

Do you thrive in a fast-paced environment, love solving problems, and take pride in helping others?

Location: Independence, MO

Turn Your People Skills Into Purpose

Do you thrive in a fast-paced environment, love solving problems, and take pride in helping others?

Then you'll fit right in at Phoenix Home Care & Hospice. We're looking for a Care Coordinator & Scheduler to join our Independence Home Health team — someone with a background in scheduling, call center, customer service, or office coordination who’s ready to take their career to the next level.

In this role, you'll be the heartbeat of our scheduling team — connecting nurses with families who rely on home care services. Every call you make, every schedule you coordinate, helps make a real difference in someone's life.

What You'll Do

• Match nurses with clients to ensure great care
• Manage and update scheduling systems with accuracy and speed
• Communicate daily with caregivers, nurses, and families — keeping everyone informed and supported
• Problem-solve and adapt quickly when changes arise (because they will!)
• Support your team and jump in wherever help is needed

What We Offer

• Competitive pay and multiple medical plan options
• Signed Offer Letter—we stand by what we promise
• Dental, vision, spousal, and family coverage
• PTO that starts accruing on day one
• 401(k)
• Ongoing training and career growth opportunities
• Recognition programs and a positive, team-centered culture

What We're Looking For

• Prior office, call center, or customer service experience
• Strong computer skills (Microsoft Office, scheduling, or similar)
• Excellent communication and multitasking abilities
• Reliable, organized, and able to thrive under pressure
• Professional, compassionate, and team-oriented attitude
• Healthcare or home care background a plus — but not required!

At Phoenix, our Care Coordinators are more than schedulers — they're connectors, problem solvers, and trusted partners to the families we serve.