Home Health Sales Executive

Pathwell Health; Reston (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Pathwell Health is seeking a Sales Executive to drive business development and educate patients and families about our home health services. You will build relationships with case managers, discharge planners, physicians, and referral sources across Loudoun, Fairfax, and Prince William counties.

You will conduct sales calls, educate the medical community, and pursue weekly, monthly growth targets. Strong communication, organizational, and CRM skills are required; travel is expected to meet with

Qualifications

• Associate degree or equivalent required; Bachelor’s degree preferred.
• Home health or hospice experience preferred.
• Knowledge of medical terminology.
• Excellent written and verbal communications skills.
• Strong customer service and relationship-building skills.
• Proficient with Email, CRM software, Google Workspace, PowerPoint, MS Word and MS Excel.

Responsibilities

• Establishes and maintains productive relationships with case managers, discharge planners or other professionals in hospitals, home health agencies, nursing homes, long term care facilities, assisted living facilities, and physicians in private practices.
• Execute effective sales calls/meetings to identify and meet the needs of referral partners and drive referrals to admissions.
• Educate the medical community on home health care components and our services using sales calls and literature.
• Achieve weekly and monthly goals of increasing market share through account development.
• Meet monthly personal production goals.
• Handle sales administration duties including records, weekly updates, paperwork delivery/pick-up, and timely communications.
• Participate in interdisciplinary team meetings and marketing meetings.
• Assist Intake Coordinator with coordination of care and timely admission of home health patients.
• Ensure expectations of referral sources and patient families are met.
• Troubleshoot issues with referral sources or patients and escalate as needed.
• Triage issues with patients and families and resolve or escalate appropriately.
• Comply with organizational policies; perform other duties as assigned.

Skills

Customer service skills

Relationship-building

CRM software

Google Workspace

Presentation skills

Verbal communication

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

CRM

Google Workspace

PowerPoint

MS Word

MS Excel

Job description

As an Sales Executive, you'll be responsible for business development and education of patients and their families and key constituents (e.g., physicians, case managers, discharge planners) at our referral partners, including hospitals, SNFs, ALFs, and Physician offices.The work areas would cover Loudoun, Fairfax and Prince William County, spanning fromLeesburg to Arlington. You'll ensure continuity of care, smooth interactions, and excellent communication between all involved.

RESPONSIBILITIES :

• Establishes and maintains productive relationships with case managers, discharge planners or other relevant professionals in hospitals, home health agencies, nursing homes, long term care facilities, assisted living facilities, and physicians in private practices.
• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
• Educate the medical community on components of home health care and our organization services and programs using sales calls and literature.
• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
• Achieve monthly personal production goals.
• Responsible for all sales administration duties including, but not limited to maintaining accurate records,, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
• Participates in interdisciplinary team meetings and regular marketing meetings.
• Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
• Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
• May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
• Triage issues with patients and family members, resolving them within scope of job or escalating them to the appropriate clinical or administrative person / department.
• Complies with all organizational policies and procedures.
• Other related duties as assigned

Qualifications & Requirements

• Associate Degree or equivalent required; Bachelor's Degree Preferred
• Previous Home Health or Hospice experience preferred
• Knowledge of medical terminology
• Must have excellent written and verbal communications skills
• Demonstrated strong customer service, and relationship-building skills
• Good computer skills including Email, CRM software, Google Workspace, Google
• Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
• Must be able to travel with short notice as required for the above duties to clients and community locations
• Must have a car with current insurance coverage and a valid driver's license

SKILLS AND COMPETENCIES :

• Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
• Ability to coordinate and attend appointments/meetings
• Ability to create presentations and reports
• Ability to use good judgment in decision making and problem resolution
• Ability to collaborate with internal administrative, clinical and marketing teams
• Ability to work independently with minimal supervision and be self-motivated.
• Must have interpersonal skills to effectively interact with physicians, other health specialists,management, and co-workers through phone, video conferencing, email and in person

MENTORSHIP AND CAREER GROWTH :

Our team is dedicated to supporting new members. We have a broad mix of experience levels andtenures. We're building an environment that celebrates knowledge sharing and mentorship. We care aboutyour career growth and strive to assign opportunities to help each team member develop into abetter-rounded professional.