Home Health & Hospice Scheduler

The Pennant Group; Tacoma (WA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401K with match

Paid time off

Tuition reimbursement

Health concierge services

Room for advancement

Job summary

Puget Sound Home Health & Hospice in Tacoma, WA is seeking a full-time Home Health & Hospice Patient Scheduling Coordinator to join a dedicated team supporting clinical staff and patients. This on-site role requires at least 2 years of medical office scheduling experience and familiarity with Home Care Home Base.

We offer strong benefits and opportunity for growth. You will manage staffing, handle inbound calls, coordinate visits, and ensure smooth workflow across care teams, while delivering

Qualifications

• At least 2 years of medical office experience with scheduling duties.
• Experience with Home Care Home Base is strongly preferred.
• This is an on-site role in Tacoma, WA.

Responsibilities

• Act as primary home health and hospice scheduler for clinical staff.
• Ensures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels.
• Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships.
• Serves as the primary responder to all inbound calls and inquiries.
• Provides excellent customer service to patients, referral sources, and community contacts.
• Accurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned.
• Educates and enforces deadlines, schedule updates, and workflow requirements.

Skills

Medical office scheduling

Customer service

Detail oriented

Tools

Home Care Home Base

Job description

## Home Health & Hospice SchedulerApplylocations: Tacoma, Washingtontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR63557Puget Sound Home Health & Hospice is seeking an experienced full-time **Home Health and Hospice Patient Scheduling Coordinator!** We are looking for someone just as passionate as we are about providing quality patient care.**Benefits offered:*** **$25-$28 an hour, DOE*** Full Medical, Dental, and Vision insurance plans* Health concierge services* FSA and HSA accounts* STD, LTD, and other voluntary insurance options* Paid Life and AD&D insurance* 401K with match* Paid sick, holiday, and PTO* Employee assistance program* Tuition reimbursement* Company-wide celebrations of your great work & accomplishments* Support for your professional growth and development* Room for advancement* AMAZING teammates & leaders that are supportive, inclusive, and fun!**About the company:**We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of **CAPLICO**:* **C**ustomer Second-Employee First* **A**ccountability* **P**assion for Learning* **L**ove One Another* **I**ntelligent Risk Taking* **C**elebration* **O**wnership**What do we require of you?*** At least 2 years of medical office experience with scheduling duties* Preference given to those with home health/hospice experience as a scheduler* **Experience with Home Care Home Base strongly preferred*** **This is a fully on-site position, no possibility of remote work*** Must be detail-oriented and adhere to compliance standards* Technical aptitude to learn and master agency software* Demonstrate cooperation & provide excellent customer service to patients & staff* Ability to multi-task and stay on task in a fast-paced office* Excellent team-oriented, verbal, and written communication skills**What does a Home Health Scheduler do?*** Act as primary home health and hospice scheduler for clinical staff* Ensures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels* Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships* Serves as the primary responder to all inbound calls and inquiries* Provides excellent customer service to patients, referral sources, and community contacts* Accurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned* Communicates effectively and professionally regarding coordination of care expectations* Educates and enforces deadlines, schedule updates, and workflow requirementsTo learn more about Puget Sound Home Health & Hospice, please visit our website at http://pugetsoundhh.com/The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.***We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care.***We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we've been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission.We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.