Home Health Branch Admin & Billing Coordinator

humana; Columbus (GA); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana CenterWell Home Health is seeking an organized administrative professional to support operations, including assembling patient assessment packets and processing orders. The role requires meticulous documentation workflow to ensure timely charting and billing, with a strong emphasis on HIPAA compliance.

You will handle calls, mail, supplies, and coordination with the administrative team while maintaining high standards of customer service and interdepartmental communication.

Qualifications

• Must understand the issues related to the delivery of home health and hospice services.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency's mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including: Screen and route calls to the appropriate agency staff; Maintenance and administration of the phone system including: Adding / revising voice mail boxes; Managing accurate employee phone roster; Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Skills

Healthcare experience

Customer service

Communication skills

Attention to detail

Organizational skills

Education

High school diploma

Job description

Humana CenterWell Home Health is seeking an organized administrative professional to support operations, including assembling patient assessment packets and processing orders. The role requires meticulous documentation workflow to ensure timely charting and billing, with a strong emphasis on HIPAA compliance.

You will handle calls, mail, supplies, and coordination with the administrative team while maintaining high standards of customer service and interdepartmental communication.