Home Equity Loan Coordinator

Mountain America Credit Union; United States; Hybrid; USD 52,000 - 75,000; Full time

Job summary

Mountain America Credit Union in the United States is seeking a Loan Coordinator to own the member relationship from application through completion of a Home Equity loan, providing expertise and financial education with world-class service. The role focuses on guiding members, reviewing loan documents, ensuring compliance, and maintaining timely communication to deliver a smooth experience.

Ideal candidates have 1 year as a Loan Coordinator or 3 years in finance/sales, mortgage experience

Qualifications

• 1 year of experience as a Loan Coordinator or 3 years in finance or sales.
• Mortgage lending experience preferred.
• Ability to assess member needs and advise on financial options.
• Strong communication and organizational skills.

Responsibilities

• Provide exceptional member service throughout the loan process.
• Guide members through Home Equity loan applications and approvals.
• Review applications, analyze data, and verify borrower information.
• Communicate regularly with applicants to ensure timely service.
• Maintain confidentiality and meet deadlines.

Skills

Exceptional member service

Multi-tasking

Effective communication

Consultation approach

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

The Loan Coordinator (LC) will own the member relationship from the moment our member applies for a Home Equity product till our member finishes the process. The LC will focus on guiding our members forward by providing expertise and financial education through AAA and delivering world class service.

Job Description

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Provides exceptional member service to credit union membership by assessing member needs and advising to improve their financial situation Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction, building the membership base and account retention Expected to meet performance goals Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Communicate regularly with new and active loan applicants to ensure they receive exceptional service throughout the loan process.

Loan Processing Processes

Processes all Home Equity Line of Credit applications Shows understanding and application of MACU home equity lending processes, procedures, and guidelines, and understanding of appropriate federal and state real estate lending regulations and how they apply to MACU. Processes loans by accepting and reviewing loan applications. Analyze data to verify borrower information and uncover fraud. Interviews loan applicants, reviewing credit report and collateral information. Make an initial assessment of the credit worthiness of borrowers through proper review of borrowers’ credit reports/scores. Calculate and assess borrowers’ income, cash flow and DTI, both personal and business, from paystubs, 1099s, profit and loss statements and tax returns. For home equity mortgage loans do this in accordance with “ability to repay” regulations. Determine if income meets MACU risk based lending guidelines. Develop and maintain quality timeframes and management of pipeline to achieve and meet required deadlines Identify alerts requiring disclosures, re-disclosures and other necessary attention to loan files and work with loan officer to remedy. Assist in completion of Notice of Incomplete Applications, Withdrawals, and Denials within required time frames. Review the real estate collateral including its condition, valuation (AVM, Desktop Appraisal and Full Appraisal) and loan to value. Order appraisal (or AVM) and title report upon receipt of all qualifying documentation and Intent to Proceed Evaluate appraisals for accuracy and compliance, making sure any errors, adjustments, repairs, etc., have been corrected or completed prior to final loan approval. Handle the complexities and organization of loans that require full title insurance policies and resulting escrow loan closings. Ensure proper lien position of requested loans through analysis of collateral title reports and clearing of collateral liens that could increase the risk of the loan. Remove unnecessary documents/buckets from eFolder in Encompass to eliminate duplication and determine what missing documentation is outstanding; verify accuracy of received date for documents and correct if needed Demonstrate understanding of what is required for alerts, warnings and Mavent fails Confirms each loan file is complete with all required loan documentation and prepared for further analysis and underwriting. Confirm loan file has all required documentation and submit to underwriting Review and analyze borrower trust documents to ensure they meet MACU trust lending guidelines with special attention to the legal ability of the trust to borrow and the proper trust ownership of collateral property for deed of trust recording. Works with borrower’s insurance companies to ensure the proper homeowners and flood insurances are accurate and in place, and that MACU is listed as lien holder. Verifies borrower’s employment status in accordance with MACU guidelines and, when necessary, CFPB “Ability to Repay” regulations. Works with borrowers’ other financial institutions to obtain accurate and timely pay-off information for loans that will be paid-off with the proceeds of the home equity loan. Maintains confidentiality of credit union and member information. Be detail oriented and ensure the processing quality of home equity loans by achieving documentation accuracy, goals and standards.

Other Responsibilities

• Works with Member Service Team to ensure home equity loan applications are complete and accurate.
• Represents the credit union in a professional manner.
• Responds to email/voicemail/missed calls/other communication in a timely manner.
• Actively participates and completes product knowledge courses.
• Complies with all regulations as required by law.
• Performs other duties as assigned.
• Trains, coaches and mentors other Financial Service Representatives.

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

1 year of experience as a Loan Coordinator 1 meeting all performance measurements, or 3 years in a finance or sales related field. Work in the mortgage industry preferred. Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests. Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication

Education

High school diploma or equivalent

Licenses, Certifications, Registrations

Must be able to qualify for a NMLS number under S.A.F.E Act after hire into position.

Managerial Responsibility

Has no supervisory/managerial responsibilities.

Computer/Office Equipment Skills

Intermediate skills in the following: Microsoft Office products including; Word, Excel and Outlook

Language Skills

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for members.

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with a large loan pipeline
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.

PHYSICAL ABILITIES / WORKING

Physical Demands Ability to sit, talk and hear consistently

Physical Demands

Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted Ability to lift up to 20 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.