Bilingual - Financial Service Representative (Loan Officer)

Mountain America Credit Union; Mesquite (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical & dental benefits

Paid time off

Volunteer time off

401K matching

Tuition assistance

Professional development

Incentives for Spanish support

Job summary

Mountain America Credit Union is seeking a full-time Member Service Representative at the Mesquite Branch to deliver exceptional member service, open and service accounts, and advise on financial products while achieving sales and service goals.

The role includes loan servicing, cross-selling, and occasional branch travel. Requires strong communication, basic math, and a high school diploma; Spanish language skills are a plus.

Qualifications

• 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs by recommending credit union products and services.
• Ability to multi-task and maintain composure while handling member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union.
• Ability to communicate effectively using written and verbal communication.

Responsibilities

• Provide exceptional member service and assess member needs.
• Open new accounts and service existing ones; explain products and services.
• Meet sales and service goals through consultative approach.
• Originates loans by reviewing applications and approvals; cross-sell loans.
• Perform teller duties as needed and assist in travel to other branches as required.

Skills

Customer service

Sales skills

Spanish skills

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

NMLS Certification

Tools

Symitar

Microsoft Office

Job description

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description

Location

Mesquite Branch 580 West Pioneer Blvd Mesquite, NV 89027

Schedule

Full Time; Monday – Friday 9:00am to 6:00pm

Compensation and Benefits

• Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives Additional $1.00 for helping in Spanish Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

At Mountain America, we are committed to taking care of all our employees.

Member Focus

Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach. Consistent focus on increasing member satisfaction, building the membership base and account retention. Expected to meet sales and service goals. Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.

Loan Servicing

Originates loans by accepting, reviewing, and approving loan applications. Interviews loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Loan Underwriters, Title Specialist

Other Responsibilities

Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law May require travel to other branches Performs other duties as assigned

Knowledge, skills, and abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least 1+ year of retail banking or related sales and customer service experience. Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests. Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service. Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication.

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

Requires valid driver’s license for travel. Training to be completed: Mountain America Accounts and Lending Required regulatory and compliance trainings.

Notary Public

NMLS Certification Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication

Physical Abilities / Working Conditions

Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our team members love working at Mountain America! Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.