Home Equity Lending Trainer

Mountain America Credit Union; Idaho Falls (ID); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Mountain America Credit Union seeks an experienced training professional to lead onboarding and ongoing education for team members in lending. You will guide staff through loan origination systems, ensure compliance with policies, and collaborate with managers to shape development paths.

The role requires strong communication, instructional design skills, and the ability to present complex loan processes clearly to groups both in person and remotely.

Qualifications

• 5+ years of professional experience in a progressive financial setting, with lending experience preferred
• Advanced understanding of training and development principles
• Education: Bachelor's degree in Business Administration, Finance or a related field or 3 additional combined years in a lending/training role

Responsibilities

• Train new and existing team members in all aspects of the lending industry and MACU policies and procedures
• Facilitate training and ongoing education for lending products, underwriting guidelines, loan regulations, compliance, MACU loan programs, and procedure changes
• Guide team members through company software and loan origination systems
• Train to properly utilize systems for speed, accuracy, and ease of completing a loan application
• Monitor, review, and report on progress of participants through daily check-ins, surveys and discussions with key managers in order to be strategic in development direction
• Understand the full loan process of origination, processing, underwriting, and closing of the lending area and be able to assist with questions
• Teach and support team members by helping maintain critical knowledge and skills to build confidence in their field and provide exceptional member service
• Provide daily support for team members and act as a continuous resource of lending knowledge
• Maintain professional working relationships with team members, managers, and other business units
• Prepare materials, equipment, facilities and all other components of training program
• Create, monitor, and update content on knowledge center, as well as internal policies and programs, and maintain accuracy of material
• Consult with subject matter experts and department managers of internal team and supporting areas to ensure development program content is accurate, effectively communicated, and objectives met
• Collaborate with course designers ensuring classes are consistent in design, including presentation materials, participant materials, facilitator materials, etc.
• Present information clearly and confidently to large and small groups, both in-person and remotely
• Partner with stakeholders to assess skills' gaps and create training programs, content, and presentations
• Use reports and metrics to make recommendations to improve training programs
• Perform other duties as assigned

Skills

Lending knowledge

Training & development

Adult-learning theory

Instruction design

Communication skills

Microsoft Office

Loan systems

Education

Bachelor's degree in Business Administration/Finance or related field

Tools

ICE Encompass

Blend

Abrigo

Job description

Job Summary

Acts as an expert in lending and servicing areas to provide onboarding, training, and continuing education to new and developing team members. Ensures all new and updated rules and regulations are communicated, understood, and implemented in a timely manner. Is a main resource for lending personnel for questions throughout the loan life-cycle process.

Job Description

To be effective, an individual must be able to perform each job duty successfully.

• Train new and existing team members in all aspects of the lending industry and MACU policies and procedures
• Facilitate training and ongoing education for lending products, underwriting guidelines, loan regulations, compliance, MACU loan programs, and procedure changes
• Guide team members through company software and loan origination systems.
• Train to properly utilize systems for speed, accuracy, and ease of completing a loan application.
• Monitor, review, and report on progress of participants through daily check-ins, surveys and discussions with key managers in order to be strategic in development direction
• Understand the full loan process of origination, processing, underwriting, and closing of the lending area and be able to assist with questions
• Teach and support team members by helping maintain critical knowledge and skills to build confidence in their field and provide exceptional member service
• Provide daily support for team members and act as a continuous resource of lending knowledge
• Maintain professional working relationships with team members, managers, and other business units
• Prepare materials, equipment, facilities and all other components of training program
• Create, monitor, and update content on knowledge center, as well as internal policies and programs, and maintain accuracy of material
• Consult with subject matter experts and department managers of internal team and supporting areas to ensure development program content is accurate, effectively communicated, and objectives met
• Collaborate with course designers ensuring classes are consistent in design, including presentation materials, participant materials, facilitator materials, etc.
• Present information clearly and confidently to large and small groups, both in-person and remotely
• Partner with stakeholders to assess skills' gaps and create training programs, content, and presentations
• Use reports and metrics to make recommendations to improve training programs
• Perform other duties as assigned

Knowledge, Skills, and Abilities

Experience 5 years professional experience in a progressive financial setting, working in a lending setting preferred Advanced understanding of training and development Knowledge of Adult-learning theory and principles preferred Education Bachelor's degree in Business Administration, Finance or related field or 3 additional combined years of experience in a progressive financial lending role, training role, or relevant experience.

Licenses, Certifications, Registrations No certifications required

Managerial Responsibility Has no supervisory/managerial responsibilities

Computer/Office Equipment Skills Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Experience with various LOS systems such as ICE Encompass, Blend, Abrigo, etc. preferred

Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involved extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities become necessary and often requires the ability to influence and/or sell ideas or services to others. Ability to speak clearly and confidently in front of small to large audiences. Knowledge and understanding of training and communication concepts, practices and procedures. Knowledge and skills necessary to build relationships though proactively uncovering and meeting member’s needs. Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptive to change, responds positively to altered circumstances or conditions Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, regulations, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

Physical Abilities / Working Conditions

Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally

Environmental There are no unusual environmental factors (such as a typical office)

Noise Environment Moderate noise such as in a business office with equipment and light traffic.

Company Culture

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our team members love working at Mountain America!

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the 'people helping people' philosophy of credit unions.