Home Energy Program Coordinator

NOCO Energy Corp; City of Tonawanda (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

NOCO Energy Corp in Tonawanda, NY is seeking a Home Energy Program Coordinator to manage the administrative coordination of home energy assessments and insulation projects, dispatching tasks, handling NYSERDA submissions, and ensuring accurate paperwork with strong organizational skills.

The role requires coordinating with homeowners and internal teams, monitoring schedules, and maintaining NYSERDA program knowledge to ensure compliance and timely processing of all submissions.

Qualifications

• Minimum of two years of experience in an administrative support role.
• Experience in HVAC or plumbing is preferred.
• Familiarity with NYSERDA programs and requirements is highly desirable.
• Proficiency in Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Effective time-management and ability to meet deadlines.
• Team-oriented with a focus on customer satisfaction.
• Willingness to learn about new products and services.

Responsibilities

• Coordinate home energy assessments and insulation installs with homeowners and internal teams.
• Monitor the master schedule to ensure timely completion with other NOCO units (HVAC, lighting, etc).
• Communicate with homeowners to confirm appointments and provide pre-assessment information.
• Assist assessors in site visits by ensuring tools, equipment and documentation are ready.
• Monitor progress of assessments and help resolve issues during the process.
• Review assessment surveys for accuracy, completeness and NYSERDA compliance.
• Ensure NYSERDA paperwork is completed accurately and submitted on time.
• Maintain up-to-date knowledge of NYSERDA programs, incentives and compliance.
• Coordinate with NYSERDA representatives to address issues or discrepancies in submissions.
• Track and report on submission status to ensure compliance and processing.
• Serve as the primary point of contact for homeowners throughout the assessment.
• Address and resolve customer complaints or concerns promptly.
• Prepare regular reports on assessment activities and KPIs.
• Analyze data to identify trends and process improvements.
• Occasionally attend community engagement events.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Problem solving

Team player

Eagerness to learn

Tools

Microsoft Word

Microsoft Excel

Job description

Position:Home Energy Program Coordinator

Location: Tonawanda, NY

Job Id:929

# of Openings:1

Position: Home Energy Program Coordinator

Compensation:$23.00-$30.00 per hour

Job Summary

The Home Energy Coordinator is primarily responsible for the administrative coordination and management of home energy assessment and insulation activities. This includes dispatching assessments and installs, managing all necessary paperwork, and handling submissions to the New York State Energy Research and Development Authority (NYSERDA). The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and external stakeholders.

Duties/Responsibilities

• Coordinate home energy assessments and insulation installs with homeowners and internal teams.
• Monitor the master schedule to ensure timely completion of assessments and insulation with coordination of other involved NOCO business units (HVAC, lighting, etc).
• Communicate effectively with homeowners to confirm appointments and provide necessary pre-assessment information.
• Assist assessors in preparing for site visits, including ensuring they have all necessary tools, equipment, and documentation.
• Monitor the progress of assessments and provide support to resolve any issues that arise during the process.
• Review assessment surveys for accuracy, completeness, and compliance with NYSERDA guidelines.
• Ensure all required paperwork and documentation for NYSERDA is completed accurately and submitted on time.
• Maintain up-to-date knowledge of NYSERDA programs, incentives, and compliance requirements.
• Coordinate with NYSERDA representatives to address any issues or discrepancies in submissions.
• Track and report on the status of all submissions to ensure compliance and successful processing.
• Serve as the primary point of contact for homeowners throughout the assessment process.
• Address and resolve any customer complaints or concerns promptly and professionally.
• Prepare regular reports on assessment activities, including key performance indicators and compliance metrics.
• Analyze data to identify trends and areas for improvement in the assessment process.
• Occasionally attend community engagement events, as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company

NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Education and Experience

• Minimum of two years of experience in an administrative support role
• Experience in a related industry, such as HVAC or plumbing, preferred
• Experience with NYSERDA programs and requirements highly desirable
• Proficiency in Microsoft Office Suite, including Word and Excel
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Effective time-management skills with a demonstrated ability to meet deadlines
• Team-oriented with a strong commitment to team success and customer satisfaction
• Positive, can-do attitude and strong problem-solving skills
• Eagerness to learn about and support new products and services
• Ability to sit for extended periods while working at a desk and computer
• Ability to lift up to 10 pounds occasionally