Home Electronics Dept Lead – Customer Experience & Ops

Kroger; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Family of Companies seeks an operations leader for the Home Electronics department in Anchorage, AK, to oversee day-to-day activities and provide friendly customer service while acting as a subject matter expert.

You will ensure policy compliance, manage merchandising, plan events, schedule planograms and price changes, and monitor sales and inventory to support a profitable, high-quality shopping experience.

Qualifications

• High school diploma or equivalent.
• Effective interpersonal communication and customer service skills.
• Ability to identify areas of improvement within department and implement solutions.
• Ability to work in fast-paced environment.
• Ability to organize and prioritize tasks/projects.
• Proficiency with Microsoft Excel and RMDS.

Responsibilities

• Assist store leaders and associates in providing a positive customer shopping experience.
• Maintain compliance with corporate policies/divisional standards for the Home Electronics department.
• Manage merchandising of department floor.
• Plan ads/store events to schematics.
• Schedule planograms and price changes.
• Verify implementation of weekly checklist, Merchandise Specialists Notes, and Period Planner.
• Audit missing markdown, markdown exception reports, file maintenance exceptions, scan audits, vendor logs, and in-store Price Change Recap.
• Sell products to customers; perform cashier functions.
• Maintain electronic article surveillance (EAS) to company and merchandise exposure standards.
• Monitor daily/weekly sales and financial reports.
• Audit department supply orders and running intersection transfer log.
• Audit written distribution center returns/weekly recaps and returns to suppliers.
• Manage inventory process.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Interpersonal communication

Customer service

Identify areas for improvement

Fast-paced environment

Organization and prioritization

Education

High school diploma or equivalent

Tools

Microsoft Excel

RMDS

Job description

The Kroger Family of Companies seeks an operations leader for the Home Electronics department in Anchorage, AK, to oversee day-to-day activities and provide friendly customer service while acting as a subject matter expert.

You will ensure policy compliance, manage merchandising, plan events, schedule planograms and price changes, and monitor sales and inventory to support a profitable, high-quality shopping experience.