Home Delivery Specialist

Purple; West Valley City (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) match

Paid time off

Parental leave

Job summary

Purple Innovation, LLC is hiring a Delivery Specialist to perform in-home deliveries and set-ups of Purple beds and bases. You will load, unload, and verify orders, maintain a strict delivery schedule, and assist customers with product selection while promoting additional Purple products.

A strong focus on safety, accuracy, and customer service is essential. Applicants should have a valid driver’s license, the ability to lift significant weights, and prior sales or customer service experience.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Able to lift 50-100 lbs on own, and up to 400 lbs as part of a multi-person team.
• Sales or customer service experience.

Responsibilities

• Perform in-home deliveries and set-ups of Purple beds and bases based on SOP.
• Load, secure, and unload product to prevent damage during transit and delivery.
• Verify order accuracy before departure and at delivery; report damages, shortages, or discrepancies to management.
• Keep to the assigned delivery schedule and route; communicate delays to customer and management.
• Be a brand ambassador by delivering a high level of service in every home.
• Complete pre- and post-trip vehicle inspections and keep the delivery vehicle clean and organized.

Skills

Driver's license

Customer service

Communication

Detail oriented

Physical fitness

Education

High school diploma or equivalent

Job description

The Purple storyAt Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows.CompensationThe compensation target for this role is: $18.50 - $22.00Why this role mattersThe Delivery Specialist is directly responsible for exemplifying the Purple brand while completing in-home deliveries and set-ups of our sleep products. Working as part of a two or three-person delivery team, the Delivery Specialist interfaces with customers in a professional, courteous manner, keeps to a strict delivery schedule and route, and helps customers discover additional Purple products that fit their needs.How you’ll shape the future of comfort:Perform in-home deliveries and set-ups of Purple beds and bases (powered and non-powered) based on SOPLoad, secure, and unload product to prevent damage during transit and deliveryVerify order accuracy before departure and at delivery; report damages, shortages, or discrepancies to managementKeep to the assigned delivery schedule and route, and communicate delays to the customer and managementBe the expert in Purple products to field customer questions and concernsHold up-selling and cross-selling conversations with customersBe a brand ambassador by delivering a high level of service in every homeWork safely and efficiently as part of a two or three-person delivery teamComplete pre- and post-trip vehicle inspections and keep the delivery vehicle clean and organizedFollow delivery work instructions and participate in safety, quality, and productivity auditsWhat we’re looking for:High school diploma or equivalentValid driver’s licenseAble to lift 50-100 lbs on own, and up to 400 lbs as part of a multi-person teamSales or customer service experienceClear and courteous verbal communicationAble to keep strict standards for delivery executionCustomer focusedStrong attention to detail and accuracyEven Better if...Previous delivery, logistics or warehouse experience is a plus.Physical Requirements:Physical activities may occasionally include:Ascending or descending stairs, ramps, and loading docks;Moving self in different positions to accomplish tasks in various environments, including customer homes;Physical activities may constantly include:operating a delivery vehicle for extended periods;moving about to accomplish tasks or moving from one delivery site to another;lifting, carrying, and moving objects up to 50-100 pounds individually, and up to 400 pounds with a partner(s);repeating motions that may include the wrists, hands and/or fingers;assembling and setting up beds and bases using hand and/or power tools;assessing the accuracy, neatness and thoroughness of the work assigned.Environmental Conditions may occasionally include:low or high temperatures; or outdoor elements such as precipitation and wind.Work Hours (Good Faith Estimate):This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.How Purple brings you comfortComprehensive Health & Wellness Benefits401(k) MatchPaid Time OffChildbirth & Parental LeaveSick & Wellness TimeHoliday PaySabbaticalEmployee DiscountGive Back DayComplimentary MattressWHY JOIN PURPLE?At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary.Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.