Home Delivery Specialist

Purple Innovation LLC; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Sick leave

Holiday pay

Sabbatical

Employee discount

Give back day

Complimentary mattress

Job summary

Purple Innovation, LLC is hiring a Delivery Specialist to perform in-home deliveries and set-ups of Purple beds and bases across the United States. You will join a two- to three-person team, follow SOPs, and help customers discover products that fit their needs.

The role requires a valid driver’s license, the ability to lift heavy items, and sales or customer service experience. This full-time position offers health benefits, a 401(k) match, PTO, and other perks.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Able to lift 50-100 lbs solo; up to 400 lbs with a partner.
• Sales or customer service experience.
• Clear and courteous verbal communication.
• Able to maintain strict delivery standards.
• Customer-focused with strong attention to detail.
• Previous delivery/logistics/warehouse experience is a plus.

Responsibilities

• Perform in-home deliveries and set-ups of Purple beds and bases.
• Load, secure, and unload product to prevent damage.
• Verify order accuracy before departure and at delivery; report damages or discrepancies.
• Keep to the delivery schedule and route; communicate delays.
• Be the expert on Purple products and answer customer questions.
• Hold up-selling and cross-selling conversations with customers.
• Serve as a brand ambassador with a high level of service.
• Work safely as part of a 2–3 person delivery team.
• Complete pre- and post-trip vehicle inspections and keep the vehicle clean.
• Follow delivery work instructions and participate in safety audits.

Skills

Customer service

Communication

Attention to detail

Teamwork

Sales

Education

High school diploma or equivalent

Job description

Compensation

The compensation target for this role is: $18.50 - $22.00

Why this role matters

The Delivery Specialist is directly responsible for exemplifying the Purple brand while completing in-home deliveries and set-ups of our sleep products. Working as part of a two or three-person delivery team, the Delivery Specialist interfaces with customers in a professional, courteous manner, keeps to a strict delivery schedule and route, and helps customers discover additional Purple products that fit their needs.

How you’ll shape the future of comfort

• Perform in-home deliveries and set-ups of Purple beds and bases (powered and non-powered) based on SOP
• Load, secure, and unload product to prevent damage during transit and delivery
• Verify order accuracy before departure and at delivery; report damages, shortages, or discrepancies to management
• Keep to the assigned delivery schedule and route, and communicate delays to the customer and management
• Be the expert in Purple products to field customer questions and concerns
• Hold up-selling and cross-selling conversations with customers
• Be a brand ambassador by delivering a high level of service in every home
• Work safely and efficiently as part of a two or three-person delivery team
• Complete pre- and post-trip vehicle inspections and keep the delivery vehicle clean and organized
• Follow delivery work instructions and participate in safety, quality, and productivity audits

What we’re looking for

• High school diploma or equivalent
• Valid driver’s license
• Able to lift 50-100 lbs on own, and up to 400 lbs as part of a multi-person team
• Sales or customer service experience
• Clear and courteous verbal communication
• Able to keep strict standards for delivery execution
• Customer focused
• Strong attention to detail and accuracy
• Even Better if... Previous delivery, logistics or warehouse experience is a plus.

Physical Requirements

• Physical activities may occasionally include: Ascending or descending stairs, ramps, and loading docks; Moving self in different positions to accomplish tasks in various environments, including customer homes;
• Physical activities may constantly include: operating a delivery vehicle for extended periods; moving about to accomplish tasks or moving from one delivery site to another; lifting, carrying, and moving objects up to 50-100 pounds individually, and up to 400 pounds with a partner(s); repeating motions that may include the wrists, hands and/or fingers; assembling and setting up beds and bases using hand and/or power tools; assessing the accuracy, neatness and thoroughness of the work assigned.
• Environmental Conditions may occasionally include: low or high temperatures; or outdoor elements such as precipitation and wind.

Work Hours (Good Faith Estimate): This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

How Purple brings you comfort

• Comprehensive Health & Wellness Benefits
• 401(k) Match
• Paid Time Off
• Childbirth & Parental Leave
• Sick & Wellness Time
• Holiday Pay
• Sabbatical
• Employee Discount
• Give Back Day
• Complimentary Mattress

Why join Purple?

At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Purple is the leader in comfort innovation technology. Our purpose is to improve lives through innovative comfort solutions. To us, comfort means more than just great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. Join with us as we add to our team of exceptional individuals who will help us take over the world of comfort - one mattress, pillow, and cushion at a time.