Inside Sales Representative (Remote in Utah)

Purple Innovation LLC; Lehi (UT); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) Match

Paid Time Off

Childbirth & Parental Leave

Sick & Wellness Time

Holiday Pay

Sabbatical

Employee Discount

Give Back Day

Complimentary Mattress

Job summary

Purple Innovation, LLC in Lehi, Utah is seeking an Inside Sales Representative to connect with customers by phone and chat, guiding them toward the right sleep solutions. You’ll blend consultative selling with storytelling to communicate Purple’s value and hit key performance goals every week.

The role requires 1–2 years of sales experience, CRM and order-processing knowledge, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• High School Diploma or GED (some college preferred).
• One to two years of sales experience (Contact Center experience a plus).
• Experience with sales CRM's, order processing systems, and customer engagement tools.
• Top-notch sales skills with familiarity in various sales methodologies.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, high-energy, competitive environment.

Responsibilities

• Drive incremental sales through inbound (and some outbound) channels.
• Engage with customer inquiries via phone, chat, and other communication channels.
• Build excitement and brand value using Purple's Sales Methodology framework.
• Guide customers up the buying ladder to deliver an optimal Purple experience.
• Document detailed notes for every customer interaction.
• Maintain sales KPIs, including sales/hr, average order value, engagements, CSAT, and discount rates.
• Maintain in-depth, current knowledge of all products, prices, promotions, and policies.
• Attend trainings, team meetings, and coaching sessions as needed.

Skills

Sales experience

CRM experience

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Order processing software

Customer engagement tools

Job description

The Purple story At Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex® Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows.

Compensation

Why this role matters The Inside Sales Representative is a key part of Purple’s sales story, connecting with customers over phone and chat to guide them toward the right night’s sleep. Reporting to the Inside Sales Team Leader, this role blends consultative selling with genuine storytelling, helping customers understand what makes Purple different while hitting key performance goals along the way. It’s a role for someone who thrives on human connection and wants to help people feel good about the products they choose.

How you’ll shape the future of comfort

• Drive incremental sales through inbound (and some outbound) channels.
• Engage with customer inquiries via phone, chat, and other communication channels.
• Build excitement and brand value using Purple's Sales Methodology framework.
• Guide customers up the buying ladder to deliver an optimal Purple experience.
• Document detailed notes for every customer interaction.
• Maintain sales KPIs, including sales/hr, average order value, engagements, CSAT, and discount rates.
• Maintain in-depth, current knowledge of all products, prices, promotions, and policies.
• Attend trainings, team meetings, and coaching sessions as needed.

What we’re looking for

• High School Diploma or GED (some college preferred).
• One to two years of sales experience (Contact Center experience a plus).
• Experience with sales CRM's, order processing systems, and customer engagement tools.
• Top-notch sales skills with familiarity in various sales methodologies.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, high-energy, competitive environment.

Even Better if...

• Knowledge of the mattress/sleep products industry.
• Strong work ethic and mental fortitude.
• Superior computer literacy, typing, and multi-tasking skills.
• Remote work experience.

Physical Requirements

Physical activities may occasionally include: Remaining in stationary position, often standing, or sitting for prolonged periods of time. Adjusting or moving objects up to 15 pounds in all directions. Physical activities may constantly include: Communicating with others to exchange information. Repetitive motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of work assigned.

Environmental Conditions may occasionally include

Noisy open office environment.

Work Hours (Good Faith Estimate)

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

How Purple brings you comfort

Comprehensive Health & Wellness Benefits

• 401(k) Match
• Paid Time Off
• Childbirth & Parental Leave
• Sick & Wellness Time
• Holiday Pay
• Sabbatical
• Employee Discount
• Give Back Day
• Complimentary Mattress

WHY JOIN PURPLE?

At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary.

Equal Employment Opportunities

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Overview

Purple is the leader in comfort innovation technology. Our purpose is to improve lives through innovative comfort solutions. To us, comfort means more than just great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. Join with us as we add to our team of exceptional individuals who will help us take over the world of comfort - one mattress, pillow, and cushion at a time.