Home Center Manager

Roberts Resorts & Communities; Del Valle (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k & 401k Matching

PTO and 11 Paid Holidays

Job summary

Roberts Resorts & Communities is seeking a Home Center Manager to lead the sales team, coach staff, and drive performance across our manufactured housing communities. You will report on sales metrics, collaborate with fellow Sales Managers, and ensure seamless operations from lead to closing.

Ideal candidates have 5+ years in sales management, strong leadership, and experience with CRM systems. A Bachelor's in a related field is preferred, with a focus on delivering exceptional customer service

Qualifications

• Bachelor's degree preferred; 5+ years in sales management with a proven track record.
• Experience in the manufactured home/community housing sector is highly desirable.
• Strong leadership, coaching, and mentoring abilities.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office and CRM systems.

Responsibilities

• Lead hiring, training, and supervision of the sales staff.
• Achieve monthly, quarterly, and yearly sales quotas.
• Manage inventory, pricing, and margins with retailers.
• Oversee lending documents completion for each deal.
• Supervise installation and reconditioning of homes.
• Review and approve invoices with the Project Manager.
• Ensure accuracy and completeness of sales documentation.
• Maintain up-to-date listings of homes and prices online.
• Develop and implement a 30/60-day training program for new associates.
• Foster referrals through positive resident relationships.
• Drive customer satisfaction as a top priority.
• Coordinate with models, showrooms, and marketing materials.

Skills

Leadership

Sales management

Coaching & mentoring

Communication

Organizational skills

Professional demeanor

Education

Bachelor's degree in business administration, Marketing, or related field

Minimum 5 years of experience in sales management

Experience in manufactured community housing industry

Tools

Microsoft Office

CRM software

Job description

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

The role of Home Center Manager extends beyond sales to encompass leadership responsibilities. This includes guiding the sales team to enhance productivity, providing regular reports on sales metrics to the VP of Sales, offering coaching and mentoring to team members, collaborating with other Sales Managers to implement best practices, attending Company meetings and events, and addressing any additional duties as they arise in the course of business operations.

Performance Objectives:

• Lead the hiring, training, and supervision of the sales staff.
• Achieve monthly, quarterly, and yearly sales quotas.
• Manage community inventory, including ordering new homes and coordinating with retailers, to assure margins and sales price.
• Ensure completion and signing of all lending documents for each deal.
• Oversee installation and reconditioning of homes.
• Review, approve, and submit all invoices in collaboration with the Project Manager.
• Provide meticulous attention to detail throughout the sales process, from initial visit to closing.
• Flow of paperwork from sales to corporate office, factories, staff and customers
• Monitor the installation, refurbishing and finishing of homes
• Oversee models and assure they are in marketable condition
• Manage Lasso to effectively follow-up leads and prospects
• Foster positive relationships with current residents to encourage referrals.
• Maintain updated websites with current homes and prices.
• Implement a comprehensive 30/60-day training program for new sales associates.
• Promote value of homes and Community.
• Promote the value of homes and the community.
• List homes for sale by owners and devise creative advertising strategies.
• Prioritize customer satisfaction above all else.
• Complete special projects as needed

Requirements

Key Competencies:

1. Strong Leadership: Demonstrated ability to effectively coach and lead sales teams to manage sales pipelines successfully.
2. Sales Expertise: Track: record of personal sales success with knowledge in manufactured community housing preferred.
3. Previous Sales Experience: Background in sales, retail, or leasing.
4. Excellent Communication Skills: Strong verbal communication abilities.
5. Organizational Proficiency: Exceptional organizational and time management skills.
6. Professional Demeanor: Maintains a professional appearance and demeanor.

Education & Experience:

• Bachelor's degree in business administration, Marketing, or related field preferred.
• Minimum of 5 years of experience in sales management, with a proven track record of achieving and exceeding sales targets.
• Experience in the manufactured community housing industry is highly desirable.
• Strong leadership skills with the ability to coach and mentor sales teams effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite and CRM software.
• Strong organizational and time management skills
• Professional demeanor and appearance
• A valid driver's license with a clean driving record.

Physical Requirements:

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 10 pounds.

Benefits:

• Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD, LTD, Accidental, and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Complimentary stay at our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.