Home Care Services Specialist

Masonicare; Wallingford, Northern (CT, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Masonicare at Home in Wallingford, CT is seeking a Home Care Services Specialist for day shift (32hrs/wk). This role requires traveling to Masonicare locations as needed and serves as the primary liaison between clients and the Masonicare continuum for quality home care.

You will develop and update individualized care plans with clients, families and health professionals, train staff, ensure documentation accuracy, and actively promote client satisfaction and safety across CT.

Qualifications

• Bachelor’s degree strongly preferred; relevant experience considered.
• Private duty homecare experience preferred.
• Knowledge of geriatric care and local markets.

Responsibilities

• Acts as primary liaison between MAH and clients and between the continuum and potential clients.
• Creates and updates individualized care plans with clients, families and professionals.
• Serves as resource to caregivers; addresses issues and escalates when needed.
• Manages intake activities and tracks referrals; follows up as required.
• Conducts home care consultations and assessments for safety and satisfaction.
• Trains and mentors care staff on policies and best practices.
• Maintains accurate documentation of client care, visits and communications.
• Attends community events to promote Masonicare at Home in the community.
• May assist with recruitment, interviewing, and staff selection.
• Demonstrates strong oral and written communication and time management.
• Communicates effectively with staff and clients respecting age and culture.
• Willing to travel throughout CT for the majority of the workweek.
• Performs other duties as needed by the Executive Director.

Skills

Client relations

Care planning

Training & mentoring

Documentation accuracy

Time management

Communication skills

Education

Bachelor's degree in health-related field

Job description

Home Care Services Specialist

Masonicare at Home - Wallingford, CT area

Day Shift / 32hrs/wk

**WILL TRAVEL TO MASONICARE LOCATIONS AS NEEDED**

Essential Duties and Responsibilities:

• 1.Executes tasks focused on quality care, relationship management, and operational efficiency. Serves as primary liaison between MAH and its clients, as well as between the Masonicare continuum and both current and potential clients as it relates to home care services.
• 2.Creates, reviews and updates individualized care plans in collaboration with clients, families, and healthcare professionals.
• 3.Serves as expert resource to caregivers and support staff. Timely addresses issues and concerns and escalates to Executive Director appropriately. Conducts routine and ad hoc site visits to uphold client satisfaction and quality care standards.
• 4.Carries out intake activities and tracking of referrals, and conducts necessary follow-up.
• 5.Conducts home care-related consultations and assessments to ensure safety and client satisfaction.
• 6.Trains and mentors care staff on company policies, care standards, and best practices.
• 7.Maintains accurate and timely documentation related to client care, visits, and communications.
• 8.Attends community and continuum events as invited/requested to embed Masonicare at Home in the communities we serve.
• 9.May assist with recruitment, interviewing, and selection of care staff.
• 10.Demonstrates strong oral and written communication skills as well as the ability to work independently and manage time.
• 11.Communicates effectively and tactfully with staff and clients, recognizing their age, cultural diversity, needs, abilities and physical condition.
• 12.Must be willing and able to travel throughout CT for majority of the workweek.
• 13.Performs other duties as deemed necessary by the Executive Director.

Minimum Qualifications:

Education:Bachelor’s degree in a health-related field strongly preferred. Will consider relevant experience in this field in lieu of degree.

Experience:Private duty homecare experience preferred with a strong knowledge of local markets and the geriatric field.