Bilingual Home Care Service Coordinator (Scheduling)

addus; Clovis (NM); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare/Addus HomeCare is seeking a Service Coordinator in Clovis, NM to schedule caregivers, supervise in-home care workers, and support field staff. You will manage client updates, perform in-home visits as needed, and ensure care plans stay on track in a fast-paced environment.

Ideal candidates have 4+ years of office/management experience, 1 year in the industry, and bilingual abilities. The role offers full-time hours, benefits, and opportunities for growth within the organization.

Qualifications

• Must have high school diploma or equivalent.
• 4 years of office experience and management.
• 1 year of industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.
• Bilingual required.

Responsibilities

• Creates work schedules by entering schedules into the system; manages client schedule changes.
• Provides alternate coverage to ensure care plan adherence.
• Contacts care providers and clients for service updates.
• Conducts monthly client wellness calls and home visits as needed.
• Handles escalated client complaints and theft claims with thorough follow-through.
• Supervises direct service staff by setting expectations and enforcing policies.
• Maintains professional appearance of the branch environment.
• Maintains confidentiality with sensitive information.
• Adheres to all regulations, policies, and standards.
• Follows MCO, Medicare, Medicaid and HIPAA requirements.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go‑to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast‑paced environment and love making a difference, this is your moment!

Hours: Full Time – Monday through Friday 8am to 5pm – 1 hour lunch – On Call weekend rotation

Work location: Ambercare 2708 N Prince Suite A Clovis, NM 88101-9391

Position Summary

Responsible for scheduling and supervising in‑home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Bilingual Required

Benefits

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow‑through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• 4 years of office experience and Management
• 1 year of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.
• Bilingual Required

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.