Home Care Service Coordinator (Scheduler/Case Manager)

addus; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K matching

Continued Education

Monthly Bonus Potential

PTO Plan

Life Insurance

Employee discounts

Job summary

Ambercare is seeking a Full Time Service Coordinator in Albuquerque, NM to schedule and supervise in-home care workers and clients within a local area.

Duties include conducting in-home visits to monitor service quality, adjusting care plans as needed, and ensuring compliance with Medicare, Medicaid, and HIPAA regulations while supporting older adults and people with disabilities to live safely at home.

Qualifications

• Minimum of 2 years’ experience in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Customer service-focused mindset.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Monitors client’s condition and performance of duties by Home Care Aides.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome and review the Welcome Packet.
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to assure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Skills

Communication

Interpersonal skills

Prioritization

Customer service

Tools

Microsoft Word

Excel

Outlook

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time Service Coordinator out of their Albuquerque NM location! Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule

Monday thru Friday 8:00AM to 5:00PM Some occasional Evenings & Weekends per business needs

Pay

Based on experience + Monthly Agency Bonus Potential

- Candidates with a Degree and extensive background in Scheduling and/or Case management may be considered for a higher range of pay.

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• Minimum of 2 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area