Home Care PCA Coordinator

Rockaway Home Care; Inwood (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Rockaway Home Care in New York is seeking a detail-oriented PCA Coordinator to support our home care team. The role involves matching aides to cases, coordinating schedules, and maintaining clear communication with clients and caregivers in a nonprofit setting.

Ideal candidates are bilingual in Spanish and English, customer-service oriented, organized, and comfortable working in a fast-paced environment. Training is provided, and knowledge of scheduling systems is a plus.

Qualifications

• Bilingual Spanish and English required.
• Strong communication and customer service skills.
• Able to multitask in a fast-paced environment.
• Organized, detail-oriented, and reliable.
• Basic computer skills and ability to learn scheduling systems.
• Must meet all company hiring and onboarding requirements.

Responsibilities

• Coordinate PCA/HHA schedules and client assignments.
• Communicate with caregivers, clients, families, and office staff.
• Fill open shifts and manage schedule changes.
• Support caregivers with questions and assignment details.
• Ensure clients receive reliable and consistent care.
• Track caregiver availability, attendance, and call-outs.
• Assist with onboarding and placement of new caregivers.
• Maintain records and update scheduling systems.
• Work closely with nursing, intake, HR, and administrative teams.
• Help resolve day-to-day scheduling and care coordination issues professionally.
• Provide a supportive and respectful experience for caregivers and clients.

Skills

Bilingual Spanish/English

Communication

Multitasking

Organizational skills

Customer service

Computer basics

Tools

Scheduling systems

Job description

Home Care PCA Coordinator- Inwood

Bilingual in Spanish & English is required.

Join our team at Rockaway Home Care, a nonprofit 501(c)(3) home care agency dedicated to providing high-quality, compassionate care to patients in their homes and communities. We are seeking an organized, professional, and compassionate PCA Coordinator to support our home care team.

About the Opportunity

Rockaway Home Care is looking for a detail-oriented and reliable PCA Coordinator to join our team. This role is ideal for someone who enjoys working with caregivers, supporting clients, and ensuring smooth day-to-day coordination of care. As a PCA Coordinator, you will play a key role in supporting both caregivers and clients by helping match the right aide to the right case, maintaining communication, and ensuring care is properly coordinated.

Key Responsibilities:

• Coordinate PCA/HHA schedules and client assignments
• Communicate with caregivers, clients, families, and office staff
• Help fill open shifts and address schedule changes
• Support caregivers with questions, updates, and assignment details
• Ensure clients receive reliable and consistent care
• Track caregiver availability, attendance, and call-outs
• Assist with onboarding and placement of new caregivers
• Maintain accurate records and update scheduling systems as needed
• Work closely with nursing, intake, HR, and administrative teams
• Help resolve day-to-day scheduling and care coordination issues professionally
• Provide a supportive and respectful experience for caregivers and clients

Requirements:

• Bilingual in Spanish & English is required.
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Comfortable speaking with caregivers, clients, and families
• Organized, detail-oriented, and reliable
• Basic computer skills and ability to learn scheduling systems
• Professional, patient, and solution-focused
• Must meet all company hiring and onboarding requirements

Preferred Qualifications:

• Experience working with PCA/HHA caregivers
• Knowledge of home care, Medicaid, MLTC, or community-based care
• Creole and Spanish-speaking candidates strongly preferred
• Bilingual or multilingual skills are a plus
• Prior experience in home care coordination, staffing, scheduling, HR, or healthcare administration
• Strong problem-solving and follow-up skills

Benefits of Working With Us:

• Competitive compensation ($23 - $26 HOURLY)

Why Rockaway Home Care?

Rockaway Home Care is a nonprofit 501(c)(3) home care agency dedicated to providing high-quality, compassionate care to patients in their homes and communities. Our coordinators help make that care possible by supporting caregivers, clients, and families every step of the way.

If you are organized, caring, and looking to grow in the home care field, we would love to hear from you.