Home Care Manager

Buckner Retirement Services; Dallas (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Buckner Home Care in Dallas, TX is seeking a Home Care Manager to lead our new home care service. You will coordinate resident and caregiver schedules, match caregivers to residents, and ensure high-quality care delivery while building strong relationships with residents, families, and staff.

The role requires excellent communication, organizational skills, and a compassionate approach. You will use our software to maintain records, handle inquiries, and support onboarding of new residents and

Qualifications

• High school diploma or equivalent.
• Minimum one year of related business experience or education.
• Valid driver’s license.
• Excellent oral and written communication skills.
• Knowledge of or ability to learn the senior care industry.
• Excellent customer service and relationship-building skills.
• Strong organizational, prioritization, and time-management skills.
• Ability to work independently and handle confidential information.
• Effective interpersonal skills and problem-solving abilities.
• Strong computer skills with Word and Excel.

Responsibilities

• Coordinate and maintain resident and Care Giver schedules to ensure high-quality care.
• Create optimal resident and Care Giver matches.
• Monitor daily scheduling activities and address coverage gaps.
• Develop contingency staffing plans to ensure uninterrupted service.
• Maintain resident and Care Giver information in the software system.
• Track and communicate interactions, concerns, and updates.
• Serve as primary contact for residents, families, and Care Givers.
• Respond to incoming calls professionally and knowledgeably.
• Follow up on concerns to ensure timely resolution.
• Build resident loyalty by enhancing services and care experience.
• Identify opportunities to increase service hours when appropriate.
• Manage new resident inquiries and support onboarding.

Skills

Communication skills

Customer service

Relationship-building

Time management

Microsoft Word

Excel

Education

High school diploma or equivalent

Job description

Buckner Home Care

Location: Dallas, TX - Hybrid

Address: 12377 Merit Drive, Suite 900 Dallas TX 75201

Job Schedule : Full-Time

We are seeking a Home Care Manager to join our new home care service at Buckner. As a Home Care Manager, you will ensure exceptional care delivery by coordinating resident services, managing Care Giver schedules, and fostering strong relationships with residents, family members, and Care Givers. Join our team and inspire happiness in the lives of others!

What You’ll Do:

• Coordinate and maintain resident and Care Giver schedules to ensure consistent, high-quality care delivery
• Create optimal resident and Care Giver matches that support strong relationships and positive outcomes
• Monitor daily scheduling activities and proactively address coverage gaps or changes in resident needs
• Develop, implement, and maintain contingency staffing plans to ensure uninterrupted service coverage
• Maintain accurate and up-to-date resident and Care Giver information within software system
• Track, document, and communicate all resident and Care Giver interactions, concerns, and service updates
• Serve as a primary point of contact for residents, family members, and Care Givers
• Respond to incoming calls in a professional, courteous, and knowledgeable manner
• Follow up promptly on resident and Care Giver concerns to ensure timely and satisfactory resolution
• Build resident loyalty by identifying opportunities to enhance services and improve the overall care experience
• Recognize and communicate opportunities to increase service hours when doing so would improve care quality and resident outcomes
• Manage new resident inquiries and gather relevant information to support the resident onboarding process

What You’ll Bring To The Team:

• High school diploma or equivalent required
• Minimum one year of related business experience or an equivalent combination of education and work experience may be considered
• Valid driver’s license required
• Excellent oral and written communication skills and the ability to listen effectively
• Knowledge of or ability to learn the senior care industry
• Excellent customer service and relationship-building skills
• Strong organizational, prioritization, and time-management skills
• Ability to work independently and handle confidential information with discretion and professionalism
• Effective interpersonal skills and demonstrated problem-solving and decision making skills
• Strong computer skills and proficiency in Microsoft Word and Excel
• Professional appearance, demeanor and conduct
• Ability to establish and maintain effective working relationships with residents, families, Care Givers, leadership and colleagues

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.__

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.