Home Care Liaison

Girling Personal Care; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Girling Personal Care seeks an Account Executive to grow referrals by educating physicians, hospitals, SNFs and discharge planners about PCS Caregiver services.

You will leverage sales and customer service skills to build community partnerships and maintain a steady pipeline of physician and facility referrals across the Dallas area.

Qualifications

• Minimum two years of healthcare sales/marketing experience.
• Willingness to travel is required.
• Ability to work independently or as part of a team.
• Strong communication and organizational skills.
• Computer literacy to manage relationships and reporting.

Responsibilities

• Educates physician offices/groups, hospitals, skilled nursing facilities, discharge planners and case managers on benefits of personal home‑care services.
• Uses customer service and sales skills to attract and maintain business relationships.
• Contacts leads in a timely manner and follows up on a weekly basis.
• Builds relationships with community, professional organizations, customers and clients to create a source of referrals.
• Conducts informational meetings with prospective clients to understand needs and explain services.
• Initiates service agreements with individuals joining service.
• Maintains and documents marketing expenditures and submits expense reports promptly.
• Assists with public relations outreach through speaking engagements and trade shows.

Skills

Interpersonal communication

Time management

Organizational skills

Analytical thinking

Problem solving

Computer literacy

Teamwork

Healthcare sales experience

Travel willingness

Job description

Primary Function

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities, discharge planners, and case managers to generate PCS Caregiver referrals.

Job Responsibilities

• Adheres to the organization’s policy and procedures
• Acts as a role model within and outside the agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Meets department productivity standards
• Participates in working groups, councils and committees
• Accomplishes all tasks as appropriate
• Recommends new approaches to affect ongoing continual improvements to policies, procedures and documentation
• Maintains compliance with federal and state regulations concerning employment
• Participates in administrative staff meetings and attends other meetings and seminars
• Creates and conducts presentations using audio‑visual tools including PowerPoint
• Consistently promotes the company’s core values
• Completes required compliance annual training

Essential Functions of the Position

• Educates physician offices/groups, hospitals, skilled nursing facilities, discharge planners and case managers on benefits of personal home‑care services
• Uses customer service and sales skills to attract and maintain business relationships
• Contacts leads in a timely manner and follows up on a weekly basis
• Builds relationships with community, professional organizations, customers and clients to create a source of referrals
• Conducts pre‑discharge hospital or skilled nursing facility visits at the client’s request to determine need
• Conducts informational meetings with prospective clients to understand needs and explain services
• Initiates service agreement with individuals joining service
• Maintains and documents marketing expenditures and submits expense reports in a timely manner
• Assists with public relations outreach through speaking engagements, services and other community involvement, trade shows and co‑marketing with allied health care professionals
• Ensures effective communication and collaboration with branch staff and field sales resources
• Assists branch in timely processing of billing collections and documents all demographic and payor information

Qualifications

• Ability to create a successful and meaningful marketing strategy for the assigned territory
• Excellent interpersonal communication and time management skills
• Organized, high work ethic, strong analytical and problem‑solving skills
• Computer literacy
• Ability to work independently and as a member of a team
• Non‑degree candidates with prior supervisory experience in home health, hospice or other healthcare‑related industry will be considered
• Minimum two years of healthcare experience in a sales/marketing role, preferably home health, hospice or related industry
• Willingness to travel

Physical Demands

• Ability to work in a constant state of alertness and safe manner
• Exchange information and communicate verbally and by written word
• Must be able to read, write and comprehend English
• Demonstrate active listening skills
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Endure long periods of driving
• Ambulate on rough surfaces and climb stairs
• Stand, walk, and or sit for extended periods of time
• Lift or move up to 50 lbs