Home Care Liaison

LifeMatters; Napa (CA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Matching

Life Insurance

Health Savings Account

Flexible Spending Account

TouchCare VirtualCare

Employee Assistance Program

Flexible PTO Plan

Job summary

TheKey is seeking a Home Care Liaison to be the face of our services in the community, driving referral partnerships and growing a thriving book of business while ensuring high-quality care for clients. This role emphasizes empathy, effective communication, and strong relationship-building with families and partners.

As part of our team, you will collaborate with internal teams to tailor care solutions, meet ambitious revenue targets, and champion our mission to transform aging at home.

Qualifications

• One plus years of sales experience preferably in health care or related field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately.

Responsibilities

• Build and maintain strong relationships with community referral sources and represent the organization at events.
• Respond to prospective client inquiries, conduct assessments, and convert prospects into clients.
• Coordinate with internal teams to ensure care plans meet client needs and timely sharing of information.
• Provide active relationship management for existing cases through home visits and meetings.
• Deliver after-hours support for referral partners, prospects, and active clients.
• Monitor regulatory compliance and market opportunities.

Skills

Sales

Customer service

Relationship building

Communication

Driving

Tools

CRM software

Microsoft Office

Job description

Who We Are

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want.

The Role

Are you ready to be a catalyst for change in senior care? As a Home Care Liaison, you’ll be the face of TheKey in your community, driving impact by forging powerful referral partnerships and championing our mission to transform aging at home. This isn’t just a sales role—it’s a dynamic opportunity to grow a thriving book of business, exceed ambitious revenue targets, and personally ensure that every new client receives the life-changing, high-quality care they deserve.

The Ideal Candidate

The ideal candidate is a dynamic community champion and a natural relationship-builder who thrives on turning connections into meaningful care solutions. With a proven track record in sales, they possess the perfect blend of empathy and entrepreneurial drive to consistently meet and exceed growth targets. They are a master communicator and a comforting presence for families, expertly guiding prospective clients through the assessment process while seamlessly coordinating with internal teams to ensure top-tier service delivery. This tech-savvy professional is highly adaptable and always ready to pivot when needed. Equal parts strategic thinker and dedicated advocate, the ideal candidate is always ready to hit the road and actively champion the organization's mission directly within the community.

Home Care Liaison Requirements

• Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
• Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long‑term clients.
• Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
• Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up‑to‑date with the finance/billing department.
• Deliver after‑hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
• Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.

Qualifications & Experience

• One plus years of sales experience preferably in health care or related field
• Excellent customer service and sales skills
• Computer proficiency and ability to document sales activity timely and accurately
• Current driver’s license and proof of insurance

Physical Requirements

• Ability to travel approximately up to 75% of the time, lift and carry up to 10-15 pounds, sit, stand and walk for prolonged periods, and use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Salary

Salary: $72,000 - $108,000 + competitive bonus

Benefits for Full-Time Employees

• Medical/Dental/Vision Insurance
• 401(k) Matching
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• TouchCare VirtualCare
• Employee Assistance Program
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK #LI-TKHCL

TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge‑level care management and dependable in‑home assistance to seniors across over 150 locations throughout North America. A mission‑driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest‑living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.