Home Care Liaison

Addus HomeCare; Sun City West (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Addus HomeCare is seeking an Account Executive to develop and maintain relationships with physicians, hospitals, SNF management, discharge planners, and case managers to generate PCS Caregiver referrals. You will educate offices on home care services and leverage sales skills to build a steady stream of referrals.

The role requires independent work, travel within the assigned territory, and a focus on compliant, professional outreach.

Qualifications

• Excellent interpersonal communication and time management skills.
• Organized with strong work ethic and analytical/problem-solving abilities.
• Able to work independently and as part of a team.
• Healthcare sales experience preferred (home health, hospice or related).
• Willing to travel as part of territory coverage.

Responsibilities

• Adheres to organizational policies and procedures.
• Acts as a role model within and outside the agency.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues and potential problems.
• Demonstrates flexible and efficient time management and prioritizes workload.
• Participates in working groups, councils and committees.
• Completes assigned tasks and recommends process improvements.
• Maintains compliance with federal and state regulations regarding employment.
• Participates in staff meetings and seminars.
• Creates and conducts presentations using PowerPoint.
• Promotes the company’s core values.
• Completes required compliance annual training.
• Educates physician offices, hospitals and facilities on benefits of personal Home Care Services.
• Uses customer service and sales skills to attract/maintain relationships.
• Contacts leads promptly and follows up weekly.
• Builds relationships with community and professional organizations to generate referrals.
• Conducts pre-discharge visits to determine needs.
• Informational meetings with prospective clients to understand needs.

Skills

Interpersonal skills

Time management

Organized

Analytical thinking

Teamwork

Healthcare sales

Willing to travel

Job description

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PRIMARY FUNCTION

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals.

JOB RESPONSIBILITIES

• Adheres to organizations policy and procedures
• acts as a role model within and outside the agency
• performs duties as workload necessitates
• maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• demonstrates flexible and efficient time management and ability to prioritize workload
• participates in working groups councils and committees
• accomplishes all tasks as appropriate
• recommends new approaches to affect ongoing continual improvements to policies procedures and documentation
• maintains compliance with federal and state regulations concerning employment
• participates in administrative staff meetings and attends other meetings and seminars
• create and conduct presentations using audio visual tools including PowerPoint
• consistently promotes the company's core values
• completes required compliance annual training

ESSENTIAL FUNCTIONS OF THE POSITION

• Educates physician offices slash groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
• use customer service and sales skills and knowledge to attract and maintain business relationships
• contacts all leads in a timely manner and follows up with leads on a weekly basis
• builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
• conducts pre-discharge hospital or skilled nursing facility visits at the client�s request to determine need
• conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
• responsible for initiating a service agreement with individuals coming on service
• responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
• assist with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• ensure effective communication and collaboration with branch staff and field sales resources
• assist branch in timely processing of billing collections and documents all demographic and payor information

QUALIFICATIONS

• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Organized have a high work ethic and possess strong analytical and problem solving skills
• ability to work both independently and as a member of a team
• Non degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered
• Minimum two years healthcare experience in a sales marketing role preferably home health, Hospice or related industry
• Willing to travel

PHYSICAL DEMANDS

• The ability to work in a constant state of alertness and safe manner
• exchange information and communicate verbally and by written word
• must be able to read write and comprehend English
• demonstrate active listening skillsspecific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• endure long periods of driving
• ambulate on rough surfaces and climb stairs
• stand, walk and or sit for extended periods of time