Home Care Coordinator

Harbor Health Services, Inc.; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403b Savings Plan

Paid Time Off

11 Holidays

Job summary

Harbor Health in Mattapan, MA is seeking a Home Care Coordinator to support the Nurse Manager and the Home Care team. The role focuses on coordinating referrals, scheduling, and ensuring smooth operations for client care, while maintaining professional relationships with clients and families.

The ideal candidate has strong communication, organizational, and problem-solving skills, plus experience in home care settings.

Qualifications

• High School Diploma or GED required.
• CNA preferred.
• 2+ years in home care or related setting.
• Excellent communication and customer service skills.
• Proficient in Word, Excel, Outlook and Teams.
• Associates degree in healthcare or business preferred.
• Understanding of home care services preferred.

Responsibilities

• Receives referrals and coordinates home health services.
• Schedules and coordinates home care aides.
• Communicates with the Nurse Manager and care team.
• Builds trust with clients and families.
• Adjusts schedules for sick calls and vacations.
• Matches client needs with home care aide strengths.
• Distributes and files home care assessments.
• Processes mileage reimbursement forms.
• Tracks Home Health Aide attendance for payroll.
• Maintains professional, compassionate client relationships.

Skills

Communication skills

Customer service

Organizational skills

Critical thinking

Problem solving

Education

High School Diploma/GED

Associate's Degree in Healthcare or Business preferred

Tools

Office 365

Job description

Harbor Health operates two Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows frail elders to live in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are currently seeking a Home Care Coordinatorto join our Home Care team in Mattapan.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Home Care Coordinator functions as an assistant to the Nurse Manager. The Home Care Department Coordinator assists with home care coordination, referrals and scheduling, communicates effectively with the Nurse Manger, Home Care Nurses and Home Care Aides and builds trust and fosters smooth relationships with Clients and their families as well as Home Care Staff.

Responsibilities:

• Receives referrals for clients in need of home health services.
• Builds trust and fosters smooth relationships with Clients and their families.
• Communicates with the Home Care Nurse and the Clinical Nurse Manager as needed.
• Interacts with Clients and family members in a manner that adheres to the highest standards of care and professionalism.
• Adjusts home aide schedules for sick calls, vacations and other absences.
• Understands individual participant home care needs and matches needs with home care aide strengths.
• Distributes and files home care assessments.
• Processes monthly home aide mileage reimbursement forms.
• Tracks Home Health Aide attendance for timely payroll submission.
• Files and copies document(s) as needed

Requirements:

• High School Diploma/GED.
• Certified Nurse Assistant (CNA) preferred.
• Two (2) or more years of work experience in a home care, professional or business environment
• Must possess the ability to think critically in order to solve problems
• Excellent communication skills and customer service skills, organizational, critical thinking and problem solving skills.
• Experience with Office 365 applications with a focus on Word, Excel and Outlook and Teams
• Associates Degree in Healthcare related or Business field preferred
• Understanding of Home Care services preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday - Friday, 8:30 AM to 5:00 PM

40 hours weekly