Home Care Coordinator

Halcyon Home LLC; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Halcyon Home LLC in Austin, Texas, is seeking a Home Care Coordinator to manage client schedules, coordinate care with the team, and supervise caregivers. The role requires strong organizational and communication abilities, with experience in home care scheduling and a valid local travel capability.

The ideal candidate will handle client communications, documentation, and quality of care while upholding the agency's standards and policies.

Qualifications

• High School graduate or equivalent.
• One year of customer service experience preferred.
• Home Care or Personal Assistant Service scheduling experience mandatory.
• Exceptional interpersonal, organizational, and communication skills.
• Knowledge of medical terminology preferred.
• Excellent phone skills.
• Ability to travel locally with some exposure to inclement weather.

Responsibilities

• Schedules and documents client schedules/changes/incidents in a timely manner.
• Coordinates care with management and client care team.
• Supervises and manages assigned care team, including annual onsite visit and caregiver evaluations.
• Completes Annual Client Supervisory Visits.
• Performs client file audits and rectifies discrepancies promptly.
• Communicates effectively with clients, families, community liaisons, staff, and health professionals.
• Responds to agency and client needs professionally.
• Demonstrates commitment and competency and participates in ongoing education.

Skills

Interpersonal skills

Organizational skills

Communication skills

Medical terminology

Phone skills

Local travel

Education

High School graduate

Job description

Home Care Coordinator

Halcyon Home LLC Austin, Texas, United States

About this position

Are you a strong finisher who is energized by getting things right?

Do you love engaging with people and take pride in getting everyone taken care of?

Is being a part of a fast-paced team with lots of moving parts exciting to you?

Halcyon Home is hiring a Home Care Care Coordinator with advancement potential. We are looking for a team player with strong computer skills and an eye for detail. Home Care and Personal Assistant Service scheduling experience are mandatory, along with a proven ability to manage a fast-paced, independent work schedule. Enjoy great pay and a strong team environment!

About Us:

Halcyon Home is a fast-growing, Austin-owned home health company. We emphasize hospitality and compassion to create positive outcomes and quick recovery for our refined, aging clients. We were voted Best in Home Health three years running and Best in Home Care two years running by Senior Resource Guide. We've also been awarded 4 stars by Medicare in the CMS October preview. Join our team led by the Austin Woman's Way 2019 CEO of the Year and Central Texas 2021 Entrepreneur of the Year!

Essential Functions:

• Schedules and appropriately documents client schedules/changes/incidents in a timely manner.
• Participates in coordinating care with management and client care team.
• Supervises and manages assigned care team, including annual onsite visit and employee evaluations of caregivers.
• Completes Annual Client Supervisory Visits.
• Responsible for client file audits and rectifying discrepancies in a timely manner.
• Provides effective communication to clients and families, community liaisons, other staff members and other health care professionals.
• Responds to Agency and client needs in a professional manner.
• Demonstrates commitment and competency.
• Enhances professional growth and development through participation in educational programs, staff inservices and workshops
• Promotes the Agency philosophy and administrative policies to ensure quality of care.

Requirements

Education:

• High School graduate or equivalent.

Experience:

• One year of customer service experience preferred.
• Home Care or Personal Assistant Service scheduling experience mandatory.

Skills:

• Exceptional interpersonal, organizational, and communication skills.
• Knowledge of medical terminology preferred.
• Excellent phone skills.
• Ability to travel locally with some exposure to inclement weather.

Transportation:

• Reliable transportation and valid, current auto liability insurance.

Environmental and Working Conditions:

• Routine office environment; noise level may be moderately high.
• Must be able to work a flexible schedule and extended hours.
• Participates in the On Call and Back Up On Call Care Coordinators schedule.
• Possible exposure to toxic materials, toner, etc.

Physical and Mental Effort:

• Prolonged standing and walking required.
• Ability to lift up to 50 lbs.
• Requires working under some stressful conditions to meet deadlines and client needs.
• Ability to make quick decisions.
• Excellent problem-solving skills and ability to self-manage.