Home Care Client Services Manager

All Ways Caring HomeCare; Mesa (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Great company culture

Tuition reimbursement

Flexible work schedules

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and

Job summary

All Ways Caring HomeCare in Mesa, AZ is seeking a Customer Service Manager (CSM) to oversee quality care, client satisfaction, and caregiver performance in the homes of our clients. You will supervise scheduling, support referral relationships, and ensure accurate documentation while delivering compassionate, responsive service in a fast-paced environment near your community.

Qualifications include an associate or bachelor’s degree in business, nursing, social services or related field, along

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide Caregivers who provide direct care.
• Manage employee scheduling and proactive problem solving.
• Maintain relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Customer service

Scheduling

Communication

Leadership

Education

Associate or Bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare in Mesa, AZ is seeking a Customer Service Manager (CSM) to oversee quality care, client satisfaction, and caregiver performance in the homes of our clients. You will supervise scheduling, support referral relationships, and ensure accurate documentation while delivering compassionate, responsive service in a fast-paced environment near your community.

Qualifications include an associate or bachelor’s degree in business, nursing, social services or related field, along