Home Care Aide Client Advocate

SYNERGY HomeCare Franchising, LLC.; Long Beach (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join an innovative home care service provider as a Care Advocate and make a difference in the lives of seniors and families. This role offers a unique opportunity to engage with clients and manage care plans while working in a supportive environment. You will be part of a high-end concierge care program, ensuring quality service and satisfaction. Ideal for those looking to grow in the healthcare field, this position allows you to develop essential skills and contribute to meaningful outcomes. If you are passionate about helping others and ready to take on a rewarding challenge, this opportunity is perfect for you.

Benefits

Flexible schedule

Professional development assistance

Referral program

Employer Match Retirement plan

Qualifications

• Must be a registered Home Care Aide with effective teamwork and organizational skills.
• Experience providing care services to clients of all ages is essential.

Responsibilities

• Provide caregiving for scheduled and last-minute cases, including childcare.
• Coordinate intake of referrals and interface with clients for quality assurance.

Skills

Customer Service Skills

Organizational Skills

Teamwork

Multi-tasking

Effective Communication

Education

Registered Home Care Aide (HCA)

Tools

Microsoft Word

Microsoft Excel

Job description

Are you an experienced Home Care Aide (HCA) looking to advance your career? Do you have home care scheduling experience?

Synergy HomeCare, a licensed premier non-medical service provider, has an immediate opening for Care Advocates to engage with and care for seniors and short-term clientele, including children and working adults.

As a Care Advocate, you will have the exciting opportunity to be part of a rapidly growing, high-end concierge care program and work with our national accounts.

Qualified candidates must be a Home Care Aide (HCA) and willing to cover last-minute shifts and work in the office when needed.

This role offers the perfect entry-level opportunity for candidates who aspire to take on responsibilities as a healthcare administrator, oversee people and plans, and drive towards meaningful business outcomes.

Responsibilities include:

1. Caregiving – Work scheduled and last-minute cases, including childcare cases;
2. Assisting with Back-up Care Accounts, including 1st in line to work cases;
3. Taking on-call days on a rotational schedule;
4. Coordinating and recording intake of all referrals;
5. Interfacing with clients and caregivers for quality assurance;
6. Answering incoming phone calls;
7. Entering computer data;
8. Assisting the Scheduler or DOO with day-to-day care ad hoc projects;

Qualifications/Requirements:

1. Must be a registered Home Care Aide (HCA)
2. Must have reliable car and insurance;
3. Must be an effective team player and have a yearning need to help others;
4. Must have experience providing care services to clients of ALL ages in their homes.
5. Exceptional organizational skills and be detail-oriented;
6. Excellent customer service, telephone and people skills;
7. Ability to learn quickly in a busy office;
8. Computer skills including Word and Excel;
9. Ability to effectively motivate a large staff and multi-task.
10. Home Care scheduling experience is a plus.

Job Types: Full-time, Part-time

Pay: $20.00 per hour start

Expected hours: 25 – 40 per week

Benefits:

1. Flexible schedule
2. Professional development assistance
3. Referral program
4. Employer Match Retirement plan for qualified HCA

Ability to Relocate:

1. Long Beach, CA: Relocate before starting work (Required)

Work Location: In person